Job Description

Associate Enterprise Success Manager

Location: V-Connected Indonesia

Position Summary:

While building up practical industry knowledge, domain specific workflow experience, business acumen, relationship management and broad understanding of Bentley solutions you will position yourself as a trusted advisor to our users to help them win in their business while maximizing their return on investment in Bentley solutions. You will be set upon a career growth path in Success Management, receive hands-on coaching and training from your management line as well as your senior colleagues.

You will work with a wide group of business, process, and solution specialists in Bentley to define and advise on best practices for our users and furnish them with insights and recommendations on a regular basis to improve their usage of, and experience with Bentley Systems products and services. Next to that you will also learn to be the voice of your designated users to influence our product development roadmaps by means of regularly collecting user feedback and sharing back into the organization.

We are now calling for passionate and talented individuals who are interested in being considered for Associate Enterprise Success Manager opportunities.

Your Day-to-Day:

• Engage with account stakeholders to facilitate capturing business outcomes, to prioritize digital workflows improvements, and create a Success Plan.
• Continuously measure results and advise the account towards improving adoption.
• Improve user\xe2\x80\x99s awareness of what is possible by Sharing relevant information and updates and proactively reaching out to foster user engagement.
• Lead and own aspects of post-sales engagement with the account that includes coordination with Account Management, Solution Consultants and Trainers, Product Management and Support Account Managers.
• Focus and find ways to improve the account\xe2\x80\x99s health and user satisfaction scores.
• Receive training and coaching from Management and Senior Colleagues to grow in the role and in your career path.
• Travel may be required for internal or external events.

What You Bring to The Team:

• A positive, can-do attitude and eagerness to learn about Success Management in the Industries Bentley Systems caters to.
• A healthy interest in building experience dealing with internal as well as external executive management.
• Fascination with, or an education in, (Green/Carbon reduction) engineering design, construction, project delivery and/or asset performance.
• Prior exposure to strategic projects involving software configuration, training, development, and deployment (preferred)
• Prior experience in dealing with account key stakeholders, Account Managers, Consultants, Software Development Managers, Professional Services Managers, IT and Network professionals. (preferred)
• Being comfortable with working both independently (remote/self-motivated) and in a team-oriented, collaborative environment as an active contributor is essential.
• Fluent English language skills (written as well as verbal)

What We Offer:

• A great team and culture \xe2\x80\x93 please see our Recruitment Video.
• A career growth path within Success Management, the fastest growing part of Bentley Systems.
• The opportunity to work within a rapidly expanding international team.
• An exciting position as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• Colleague Recognition Awards.

Who We Are:

Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure. Bentley\xe2\x80\x99s MicroStation-based engineering and BIM applications, and its digital twin cloud services, advance the project delivery (ProjectWise) and the asset performance (AssetWise) of transportation and other public works, utilities, industrial and resources plants, and commercial and institutional facilities.

Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2012. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers. Bentley shares transact by invitation on the NASDAQ Private Market; strategic partner Siemens AG has accumulated a non-voting minority stake.

Bentley Systems