Job Description

Are you a people person who thrives on making new connections? Are you looking to join a dynamic team that works at the intersection of the media and PR industries? Join Telum Media and take your career to the next level. Telum Media is a tech company, founded in 2013, that builds connections between the communications and media industries across the Asia-Pacific region, Australia and New Zealand. We work with our friends in journalism and public relations every day to update our comprehensive, APAC-wide information platform, publish breaking industry news and host tailored regional networking and educational events. We are looking for an ambitious Associate Executive, Client Services to join our Client Servicing Team in Malaysia. As part of the Client Servicing Team, you will work in a fast-paced, data-driven environment to produce news and social media content, engage with prominent industry practitioners, and manage a sophisticated industry contacts platform. What you will do:

• Resolving client queries promptly (maintaining the protocols and deadlines set in place)
• Ensuring internal communications is smooth when passing work on to be dealt with
• Liaising with other team members about issues and escalating any issues that can\xe2\x80\x99t be answered
• Liaising with various internal and external departments on issues
• Growing relationships with the clients to be their trusted advisors.
• Admin work related to client requests (e.g., creating accounts)
• Training clients on the Telum Media system

What we\xe2\x80\x99re looking for:

• Degree educated or equivalent experience
• Excellent communication and listening skills
• People management skills
• Always have a professional and courteous manner
• A problem solver - always looking for a solution
• Excellent attention to detail and accuracy in all work
• Computer literate (MS Office)
• Ability to work to deadlines and self-prioritize
• Positive, self-motivated, and able to work on own initiative whilst working in a team environment
• Willing to go beyond client expectations where possible and strong commitment to getting the job done
• Strong work ethic and understanding of importance of quality customer service

What we offer:

• A comprehensive training and development programme to support your career progression
• A hybrid working environment
• Annual leave: 15 days
• Company social events
• Our office is 5 minutes walking distance from TTDI MRT station

Telum Media is committed to inclusion and diversity, and we encourage all qualified individuals to apply for this position. If you are passionate about developing a career at the heart of the media and communications industries, we look forward to hearing from you. Job Types: Full-time, Permanent, Fresh graduate Salary: RM2,900.00 - RM3,300.00 per month Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday
• Rotational shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• Customer Care Specialist: 1 year (Required)