Job Description

:Role Proficiency:Able to work under close supervision of teams and leadership meeting deadlines. Comfortable interacting and asking questions to all levels of the organization. Have the ability to proactively raise issues or questions. Awareness of UST Global's structure and offerings necessary. Excellent verbal and written communication skillsOutcomes: * Constantly monitor and analyze trends across industry domains and technology areas.

• Perform customer and market research analyzing and interpreting; while identifying patterns and solutions specific to Industry domains and technology areas.
• Perform other duties as assigned or requested.
• Support the mission vision and culture of the organization and the UST brand by generating positive communication in internal and/or external media (and in all social media channels).
• Create visibility for the unique UST organizational and employee culture as well as relay compelling stories about our offerings across the portfolio.
• Collaborate on designing brand narratives and stories for all types of media from traditional to digital; for all types of influencers including social governmental think-tank and other global thought leaders.
• Collaborate with UST Global marketing teams and leadership to develop and coordinate advertising marketing and promotional plans across the portfolio and for recruiting needs.
• Manage end to end consistent external communication in line with organizational brand and marketing strategies while creating a detailed tactical plan and calendar for amplifying each specific campaign through PR and social media channels.
• Analyze measure and track media coverage and sentiment continuously; develop responses capture opportunities and triage issues/crises when needed.
• Working with other team members designing and implementing strategy to grow online influencer base and overall traffic to UST social media channels. Provide analytics around effectiveness to management and leadership team.
• Ensure periodic update of key news on UST social medial channels refining core messaging to ensure consistency in communication across all channels.
• Monitor for any UST branding or messaging violations in social media channels

Measures of Outcomes: * Prospect list count/growth

• Adherence to marketing processes
• Defined productivity standards for project
• Training/certificates

Outputs Expected:Technology & Industry Concepts: * Identify and leverage tools and technologiesProject Management: * Deliver projects/initiatives/campaigns on timeon budget and in accordance with requirementsSkill Examples: * Oral and written communications skills including persuasive writing editing and proof-reading; Microsoft Office.

• Proactive with Curiosity to learn.; Understanding of marketing concepts and digital marketing.

Knowledge Examples:

• Understanding of different marketing functions.
• Ability to learn business and technology concepts.
• Understanding of different Industry topics.
• Build knowledge of client personas

Additional Comments:Support and enable Marketing department, providing business program marketing support including but not limited to: xc3xb8 Program Training Assist customer with enquiries regarding Escalation management Noncompliance-work with IIP finance for resolution of compliance queries xc3xb8 Localization of content Customer handholding to setup activities and event pre-approval xc3xb8 Provide marketing assistance to customers using effective communication, listening and comprehension skills xc3xb8 Solve problems within agreed quality standards using a good understanding of customer and client relationship Identifies and escalates complex problems to next level of support and resolve as per agreed SLA xc3xb8 Familiarizes self with the client partner marketing programs xc3xb8 Help to provides solutions/suggestion to customer, following a set of SOP Provide good customer service experience to customers xc3xb8 Work on client program tools and make necessary entries xc3xb8 Understand and respect language and country nuances when talking with the customers in different countries Job Requirement: xc3xb8 Experienced Marketing Call Center professionals. xc3xb8 Degree holder in any field, marketing or Accounting / Finance degree holders preferred. xc3xb8 Basic Microsoft Office application and preferably a higher knowledge of excel as data analysis may be required Meticulous, well-organized & detail-oriented person xc3xb8 Responsible to ensure data accuracy and consistency xc3xb8 Experienced in customer server as front-line support with excellent soft skills xc3xb8 Multilingual (Native Language Speaker): xc3xb8 APJ JC shift: English, Chinese, Japanese, Korean xc3xb8 EMEA shift: English, Russian, German, Italian, French, Polish, Turkish xc3xb8 AMR Shift: English, Spanish, Portuguese xc3xb8 Positive and cheerful personalitySkills:Microsoft Office,Accounting,Escalation Management,MarketingAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the worldxe2x80x99s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clientsxe2x80x99 organizations. With over 30,000 employees in 30 countries, UST builds for boundless impactxe2x80x94touching billions of lives in the process.

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