Job Description

Job Summary
Associate Manager, HR Operations & HRMS co-lead end-to-end full spectrum of HR operations with section manager. Core responsibilities are payroll, compensation & benefits management with a focus on process efficiency, employee experience and compliance.
This role plays a critical part in driving operational excellence across payroll, HR systems, compensation & benefits, and policy implementation, while supporting continuous improvement and team development.
Job Responsibilities
Operational

• Oversee day-to-day operations ensuring all processes are processed in timely manner.
• Provide clear direction and support to the HR operations team on escalated issues, ensuring effective resolution of operational challenges. Offer guidance to employees regarding company policies, procedures, and HR-related inquiries to maintain consistency and compliance.
• Assist with payroll processing, ensuring all pay areas are accurately completed and deadlines are met. Support the HR Operations Manager in reviewing payroll data to ensure timely and accurate payouts.
• Assist in enforcing human resources policies and procedures, ensuring consistent application across the organization. Support HR leadership in monitoring compliance and addressing any issues related to policy adherence.
• Assists in preparing reports and analysis related to HR operations, ensuring accurate and timely information is provided to internal and external stakeholders as required. Supports the HR Operations Manager in gathering data, compiling information, and presenting findings to facilitate decision-making.
• Assist in streamlining HR operations and processes by effectively utilizing current HRMS software and tools. Identify opportunities for process improvement and collaborate with the HR Operations Manager to drive efficiency within the HR team.

Manage and coach employees and team members

• Create awareness and encourage the adoption of desired behaviours within the team, fostering a positive and productive work environment.
• Support the professional development of team members by providing constructive feedback, guidance, and reinforcement, helping them improve performance and grow within their roles.
• Drive results by taking ownership of missed deadlines or operational issues, working to resolve any impact on major projects and ensuring corrective actions are implemented to prevent future delays.
• Promote a sense of teamwork and collaboration, ensuring the focus remains on achieving collective success and ensuring smooth coordination within the HR operations team

Performance Management

• Provide support to employees and leaders in cascading goals and key performance indicators (KPIs) to their teams through the SAP SuccessFactors (SAP-SF) platform, ensuring alignment with organizational objectives.
• Facilitate performance calibration sessions to ensure consistent and uniform performance standards are applied across the organization, promoting fairness and transparency in performance evaluations.

Rewards (Compensations & Benefits)

• Oversee the salary and benefits benchmarking process for GSC, reviewing and adjusting salary ranges as needed in response to market and industry trends, ensuring competitiveness and alignment with organizational objectives.
• Assist the manager in implement C&B projects for GSC in line with the strategic direction and initiatives set by PPB Group, ensuring seamless integration of C&B practices into GSC operations.
• Manage the annual renewal process for medical insurance plans (Outpatient medical, Health & Safety, Term Life, and Personal Accident coverage), collaborating with brokers and coordinating with PPB Group where necessary to ensure coverage aligns with organizational needs.
• Address and resolve issues related to employee rewards, ensuring that all employees are compensated in accordance with their employment terms, conditions, and company policies.
• Support the implementation and enforcement of performance-linked rewards strategies, including managing the year-end bonus and increment process, to ensure that employee performance is appropriately recognized and rewarded.

Compliance

• Act as the HR subject matter expert for leaders and employees, providing guidance on HR best practices and ensuring that all HR activities and processes comply with relevant employment laws and regulations.
• Regularly review HR processes and practices to identify potential gaps in legal requirements, ensuring the organization remains up to date with labour laws and industry regulations.
• Identify areas of non-compliance, proactively addressing issues by developing and implementing action plans to bring the organization into full compliance with applicable legal and regulatory standards.

What We're Looking For
Qualifications & Experience

• Bachelor's Degree in Business Administration, Human Resource Management, or a related field
• 5-8 years of proven experience in HR operations, payroll and compensation & benefits, preferably in MNC or shared services environments
• Hands-on experience with SAP HR systems (SAP-SF full suite preferred); exposure to Rymnet is an added advantage
• In-depth knowledge of labour laws, HR processes, compliance requirements and current HR best practices
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Language proficiency in both English and Bahasa Malaysia (written and spoken)

Technical Skills

• An SAP SuccessFactors expert
• Compensation & benefits design and benchmarking
• Performance management facilitation
• HRMS administration and optimization
• Data analysis and reporting to support decision-making

Soft Skills & Attributes

• Strong leadership with the ability to coach, mentor and build effective teams
• Excellent stakeholder management and employee engagement capabilities at all levels
• Highly motivated, adaptable and able to thrive in a fast-paced, changing environment
• Strong problem-solving and analytical thinking skills
• Effective written and verbal communication skills
• Detail-oriented with strong organizational and time management abilities
• People-oriented with a strong customer service mindset

Skills Required