Job Description

As part of our journey to becoming our Customer\'s Favourite Partner in Digital Life, we are transforming many aspects of our front-end, middleware and core IT services with below goal:

• Administration requirements and operation checklist to implement Cloud services and capacity to meet project/demand needs.
• Key goal keeper on overall standardized and effective cloud and on prem infrastructure environment.
• Manage inventory and to ensure sufficient capacity is available to deliver effective & efficient Cloud services.
• Collect, track and report key metrics, working on performance delivery

This role requires close collaboration between Development, Operations, Digital IT, IT Architecture and IT Strategy.

Duration : Contract

Department : IT INFRA

Location : Central

Reports to : Head of Infrastructure MGMT

Your duties and responsibilities

Supporting Projects / OPS * Act as an advocate for Cloud Infra Capacity and Service provider with proactively managed cloud-based options to projects and strategy makers

• Collect and translate Business priorities and strategies into Cloud and on prem requirements
• Define and maintain standard service definitions and OE models to support current and future projects
• Participate and role player in all relevant War room P1/P2 ticket management and RCA input/reviewer.
• Prioritise key business requests and understand resource constraints with delivery teams
• Drive and supervise technology build, test and deployment activities with the Shared Service Vendor(s) and internal stakeholders, ensuring SLA\'s are met.
• Leadership in the diagnosis, detailed design, and deployment of all Cloud/Infra-related processes and technologies including AWS, Azure and Sendgrid cloud technologies, as well as ensuring integration with existing on-premise hardware and software. E.g. THC IT, CMP, MSA and etc.
• Closely collaborate with Information Security, Application and other Infrastructure architect peers on governance in term of application assessment, capacity review, business functional review and infra bridges between Infra and ApplicationGovern and Support on existing AWS infra application platform , access management, networking and security related matters.
• Have a full view of the overall Cloud and Onprem Inventory
• Manage OE initiatives and proactively optimize capacity

Critical KPIs

• 100% Timely delivery for new requirements
• 98% accurate capacity forecast vs actuals
• 100% of Cloud/Infra projects are fully tested and delivered without impact to other services
• Zero tolerate on Infra quality service delivery

Critical success factors to deliver on mandate (competence, decisions, resources, etc)

• Sense of Urgency for all customer and revenue related escalation with quality closure of trouble ticket
• Customer Centric focus with recommendations for OE and review ongoing downtime maintenance and project implementation
• Setup OLA with cross collaboration team
• Ensuring ECE focus when ensuring end to end infra readiness/acceptance
• War room Lead to drive end to end ISIT Infrastructure Services where Cloud is involved
• Build strategic partnership with partners/vendors, Effective stakeholder management with internal and external interface

Your qualifications and requirements:

• Degree or professional qualification in Computer Science/Computer Engineering/Information Technology or equivalent.
• 5 years of experience in Cloud Infrastructure Architecture and Delivery
• 5 years of experience implementing onprem Infrastructure in a legacy environment, including migrating existing services to Cloud services, virtualization on prem ( RHEV, RHEL, Windows, 3PAR, Veeam, Oracle well known products, VMware and etc )
• Good business knowledge, with a deep understanding of domain architecture (business, information, application, technology.)
• Deep understanding of Cloud services from one or more of AWS, Azure(EC2, S2, RDS, ELB, Route53, Glacier, Lambda, Elastic Beanstalk etc.)
• Ability to depict the enterprise information conceptually, logically and physically
• Ability to determine the architectural implications of business requirements
• Total 8-10 years experience in the IS/IT Telecommunications industry is an advantage.
• Good analytical and project management skill.
• Ability to work in a dynamic environment with minimal supervision.
• Good communication skill and interpersonal skill.
• Strong initiative and self-start ability.
• Strong team spirit and able to work with all levels of people.
• Good command in both spoken and written English.
• Applicants should be available in Malaysia regardless nationality. Local citizenship will be preference.

Reference Number:

Contact Details:

aisyah_musa@persolkelly.com

Profession:

Engineering and Technical
Telecommunications

Company:

RHQM

Date Posted:

19/04/2023 6:08:00 PM

PersolKelly