Job Description

Position: Associate PULSE Operations Engineer

Primary Objective:

As a PULSE Operations Engineer you will be tasked with delivering software and application stability, driving and maintaining a n-1 version parity for our retail commerce platform globally.
You will work closely with PULSE COE, Engineering and Infrastructure teams. This role will drive global unity, uplift and adoption across all DPE regions aligning best practice and delivering automation and monitoring ensuring they meet the key requirements of Store trade and availability.
This role is critical in maintaining the quality and availability of our production retail commerce solutions that guide the success and profitability of the DPE Group.

Key Relationships:

Internal:

Technology Team members, Head of Store Systems, Engineering and development function.

Responsibilities:

Identify the root cause of problems before they have a major impact upon business process and communicate these with relevant stakeholders for resolution.
Automation reduces the reliance on manual intervention for tasks via creation of tools and scripting.
Actively participate in our left shifting strategy via new tools, automations, processes, and self-service functions to empower business units and other IT Teams.
Delivery of stable and performant applications and cloud operations practices.
Provide effective monitoring of the commerce platform and internal applications.
Be actively involved in developing and optimising processes to create efficiencies in daily BAU activities.
Ownership of issues and drive to completion
Reporting on key technology platform metrics to management
Create and maintain good working relationships with business and technical stakeholders.
Manage business stakeholder expectations through clear and accurate communication.
Ensure training materials and technical documentation on new and/or existing features are kept up to date
Cross train peers, provide guides and technical documentation for other support teams.
Collaborate with Technology team members within your team and across other teams to deliver outstanding results for our business stakeholders.
Actively participate within the practice of PULSE COE and contribute to the continual improvement of the practice.
Participation and contribution to our Agile Way of Working including iteration planning, standups, retrospectives and showcases
Document, and track issues and the reasonable steps taken.
Perform daily application releases to both online and internal systems with clear communication to stakeholders on status of changes.
Assist with analysis of the current IT environment and recommend opportunities for improvement.

Qualifications:

At least 3 years\xe2\x80\x99 experience in an Online Systems / Web Application / Operations Support / Software Development role.
ITIL Foundations preferred.
Tertiary qualifications in Information Technology preferred.

Knowledge and Skills:

Essential:

MSSQL experience and T-SQL query language.
A working understanding of PowerShell or equivalent scripting language
A working understanding of Windows server environment management
Knowledge of Point of Sale, Retail Operations.
Knowledge of Networking and Communications.
A working understanding of Deployment Pipelines with multi endpoint agents.
A working understanding of GITs and Repo use
Experience with APM Monitoring, alerting and dashboarding
Strong grasp of Automation toolsets
Knowledge of best practices and IT Operations in an always-up, always available services
Exposure to Microsoft IIS Server 7.0 and above
Exposure to Microsoft Server Operating System and services
Microsoft software development technologies - .NET
Exposure to SDLC (Software Development Life Cycle) practices
Driven Individual, positive attitudes, and ability to self-learn
Proven organisational and time management skills, with the ability to manage multiple deadlines
Ability to work in a fast-paced environment and to meet tight deadlines.
Excellent analytical and problem-solving skills - ability to think analytically to identify potential issues and solutions - both short term and long-term options.
Ability to assess risks and impacts of actions and make rational and considered decisions.
Ability to independently drive solutions to problems with the engagement of the wider team
Inquisitive and tenacious \xe2\x80\x93 upon discovering a potential problem, will not stop investigating until they fully understand it.
Is highly responsive when assigned work and communicates proactively
Effective communication skills \xe2\x80\x93 both written and verbal.
Active listening skills.
Ability to understand and effectively engage with multiple stakeholders.
High attention to detail and accuracy.
Genuine desire to provide excellent service and business value.
Self-motivated
Flexible and adaptable to change.

Desirable:

Jira / Atlassian exposure
Ability to use a wide variety of open-source technologies and Public Cloud services (experience with AWS or Azure is required)
Exposure to containerisation / Kubernetes
Programming Languages.

Key Result Areas:

Fast response and resolution of incidents in line with severity/priority ratings
Delivery of stable and performant applications and hosting platforms
Promote automation, self-service, and the globalization of IT to reduce costs and improve service
Drive changes through and provide clear communication to the change team and stakeholders on status of changes
Assist with analysis of the current IT environment and recommend opportunities for improvement
Contribution to transparency in project status and reporting.
Contribution to the effectiveness and efficiency of your team.

Tentacle Technologies