Job Description

Job Title: Associate, Sales Support (English Speaker)
Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for a customer-oriented individual to join our team as a Associate, Sales Support (Customer Service). Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
In this role, you will assist customers through multiple communication channels, including calls, chats, emails, and social messaging platforms. While providing exceptional customer service is your primary focus, you will also have the opportunity to identify and close sales as a secondary responsibility.
Along the way you will have access to excellent training opportunities to grow and enhance your skills and career.
At Concentrix, you can truly Own Your Future!
You Will
Customer Support: Provide outstanding assistance to customers via phone, live chat, emails, and social media platforms. Address customer queries, concerns, and requests in a timely, professional manner.
Customer Satisfaction: Ensure customer satisfaction by resolving issues efficiently, maintaining service excellence, and meeting performance goals and KPIs.
Issue Resolution: Collaborate with internal teams to solve customer issues or escalate as needed, ensuring swift resolutions and positive customer experiences.
Sales Opportunities: Identify and act on potential sales opportunities during customer interactions. Close sales following company sales guidelines to drive business growth.
Multi-Channel Support: Respond to customer inquiries across multiple platforms, ensuring no queries are missed, abandoned, or left unresolved.
SLA Adherence: Ensure all inquiries are addressed within established service level agreements (SLAs), including response times for chats, calls, and emails
Collaboration: Work closely with colleagues and internal departments to share insights and provide a seamless customer experience across all communication channels
Ad-Hoc Tasks: Take on additional tasks or responsibilities from clients or internal teams as required
You Are/Have
Proficiency in English (written and spoken) is essential for this role
Communication Skills: Strong verbal and written communication skills, with the ability to engage and build rapport with customers
Sales Aptitude: Ability to identify sales opportunities during customer interactions and confidently close sales in line with company guidelines
Customer-Centric Attitude: A positive, solution-oriented approach to customer service with a focus on customer satisfaction
Problem-Solving Skills: Capable of addressing customer concerns efficiently and escalating when necessary
Multitasking Ability: Comfortable handling multiple channels of communication at once (phone, chat, email, social media)
Experience: Previous experience in customer service or sales is preferred but not required
Tech-Savvy: Familiarity with customer service tools and platforms is an advantage
Privacy and Information security
Adhere security requirements in the process
Protect the privacy of personal information
Our Benefits and Perks
Competitive salary with performance-based incentives
Training and development opportunities to grow in customer service and sales
A dynamic work environment with opportunities for career advancement
Supportive team culture that values collaboration and initiative
Accommodation and Diversity
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
Other information
Working Arrangement: Fully WFH with only 2 days per month required to WFO
Working Hours: Monday to Friday, 8:30 AM - 5:30 PM
Office Location: Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
If this sounds like an interesting opportunity, hit apply!
*Only shortlisted candidates will be contacted.
Location: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements: English (Required)
Time Type: Full time
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