Job Description

At Concentrix , we strive to find and grow exceptional people like you. Our global staff have devot e d their careers to ensuring every customer experienceis exceptional. So naturally, we\'re committed to making Concentrix the best place to grow a career, too. Working at Concentrix, you will be a part of an engaging, energetic, and entrepreneurial work where you ca n Reimagine the boundaries of your career . The Associate Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Duties may include order processing/entry, researching sales contracts, making price quotations, record keeping, document tracking, assisting with RFP responses, assisting and supporting product or service trainings, and/or related tasks. This individual is also responsible for following and supporting defined processes related to quotations, bookings, and invoices in various CRM or sales pipeline systems. Uses moderate level of knowledge of product and service offerings to support customers and sales teams. Requires basic Microsoft Excel proficiency and may require a basic level of knowledge of internal and external systems. Demonstrate clear understanding of client\'s products and services. Role may include an element of automation. Expected to provide a low to moderate level of human intervention to address simple fall-outs from automation processes. Job PurposeThe Associate Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Duties may include order processing/entry, researching sales contracts, making price quotations, record keeping, document tracking, assisting with RFP responses, assisting and supporting product or service trainings, and/or related tasks. This individual is also responsible for following and supporting defined processes related to quotations, bookings, and invoices in various CRM or sales pipeline systems. Uses moderate level of knowledge of product and service offerings to support customers and sales teams. Requires basic Microsoft Excel proficiency and may require a basic level of knowledge of internal and external systems. Demonstrates clear understanding of client\'s products and services. Role may include an element of automation. Expected to provide a low to moderate level of human intervention to address simple fallouts from automation processes.Essential Functions - Duties and Responsibilities. Prepares quotes for contract renewal and RFP/RFI responses. Maintains quote documentation with accurate pricing and configurations. Ensures the integrity of client information maintained in the database systems. Updating and managing Excel spreadsheets. Dealing with external and internal queries in a professional, client orientated manner. Performs bookings (Purchase Order processing) and booking reconciliation. Performs QA self-check. Seeks counsel and guidance from more senior Sales Support staff and management, as needed. Prioritizes tasks to meet assigned deadlines, paying attention to details. Able to handle low priority escalation. Effectively utilize Knowledge Base Tool. Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role. Other duties, as assignedQualificationsRequired Qualifications. One of the following two qualifications is expected:. Certificate, with a minimum of 2 -3 years of relevant working experience. Diploma/Degree, with 1 year of relevant working experience preferred. Basic knowledge in Microsoft packages (Word, Excel). Possess effective verbal and written communication skills. Handle confidential information with complete integrity. Ability to work as a team player. Proven success in administrative tasks, organization of work materials, prioritization, and adhering to deadlines. Ability to analyze and problem-solve to address low to moderate complexity in customer and/or client issues. Ability to focus on customer needs and communicate with higher level staff, as needed. Ability to work under pressure and tight deadlines with guidance from senior team members. Ability to follow scripts and/or processes according to contractual agreements. Ability to multi-task, prioritize, and manage time effectively. Ability to follow established procedures and practices. Aptitude to learn new technology and dataPreferred Qualifications. Prior experience with Salesforce.com or other CRM systems preferredCompetenciesPersonal Leadership. Accountability - Developing. Effective Communication - Developing. Resilience, Curiosity & Adaptability - Developing. Integrity - CompetentCollaboration. Coachability - Developing. Diversity & Inclusion - Developing. Team Player - Developing. Emotional Intelligence - DevelopingGrowth. Critical Thinking - Developing. Customer Focus - Competent. Diagnostic Information Gathering - Developing. Initiative - Developing. Manage Execution - Developing. Managing Resources & Time - Developing. Business Acumen - DevelopingSupervisory ResponsibilityThis position has no supervisory responsibilities.TravelNo travel is expected for this position.Work EnvironmentThis job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, etc. Our Benefits and Perks Group Term Life Insurance Group Health Insurance with coverage for dependents Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes) Employee Assistance Program Rewards and Recognition Program Learning and Development Program Fun & Diversity Employee Engagement Accommodation and Diversity We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability. Virtual First and Remote Work Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance of the local office to ensure you can attend when/if required by the company. (Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important.) Other information 5 days work week (Mon - Fri / regular working hours). KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur. If this sounds like an interesting opportunity, hit apply! All shortlisted candidates will be contacted. Uninterrupted home-based internet is required for this role. Applicants should have sufficient internet access in their homes to attend and host video calls, as well as perform essential functions of the role which include downloading and uploading of large files to shared network drives. In general, we have found that a minimum bandwidth speed of 20mbps is essential.

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