Job Description

We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Join an experienced technical support team and become a technical leader in a selected area. Learn something new every day while helping the world run better! The ideal candidate must also have exceptional analytical, critical thinking, and troubleshooting skills.What You\'ll do

• Provide solutions to complex technical issues impacting customers\' business processes and their ability to conduct business through the SAP Fieldglass application

• Adhere to KPIs, especially responsiveness SLAs and productivity goals and ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible

• Demonstrate a high level of expertise with product functionality; continue developing core product skillset as new innovations are released

• Communicate complex issues both at a technical and non-technical level to different audiences

• Create Knowledge Base Articles and Wiki documents

• Serve as a liaison between various internal teams such as Development, QA (Quality Assurance), DBA (Database Administrators) and Professional Services

• Collaborate with other internal cross-functional and global teams

• Coach and mentor new hires and other support engineers to help them increase their product expertise and productivity

• Participate in weekend support activities and extended coverage if required

• Maintains and follows personal development plan by leveraging formal training and knowledge plans

• Take part in meetings with clients\' technical personnel as required

• Participate in special projects and other duties when required

What You Bring:

• A bachelor\'s degree preferable in Information Technology/Computer Science area and experience in Product Support, Software Development, IT, or Quality Assurance

• Fluent English

• Excellent written and oral communication skills; ability to listen and work with customers in real-time

• Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction

• Results-oriented, self-motivated, and organized while demonstrating the ability to balance multiple priorities simultaneously

• Technical acumen and understanding of T-SQL, Java, Java Script, and other programming languages

• 3+ years of relevant client facing work experience is a plus

• Willingness to learn and grow

\xe2\x80\x8bBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP\'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 401985 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Requisition ID: 401985Posted Date: Aug 7, 2024Work Area: Customer Service and SupportCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Kuala Lumpur, MY, 59200Job alert

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