Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bell person, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests\xe2\x80\x99 service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Located in the lush rainforest of Borneo, adjacent to Gunung Mulu National Park - a UNESCO World Heritage site, the 5-star Mulu Marriott Resort & Spa features stunning views and well-appointed rooms resting on raised wooden walkways. Every room features luxury bedding and a private balcony with picturesque views. Enjoy a delicious dining experience at our restaurant, serving local and international cuisines, or relax by our river bar with a cocktail. For health conscious and wellness enthusiasts, opt for AYUS Wellness retreat program to rediscover and rejuvenate mental wellness; a life-enhancing and transformative retreat experience in tranquil surroundings of the rainforest. Take pleasure in exploring the rainforest and caves of Borneo, or cool off in our outdoor pool and treat yourself to a spa treatment at Mandara Spa. Additional hotel amenities include a spacious ballroom with natural light, complimentary airport shuttle, on-site laundry and room service. Rediscover yourself at Mulu Marriott Resort & Spa.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent