Job Description

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

The AV Technician is responsible for setting up, operating, maintaining, and troubleshooting audio-visual equipment used for meetings, conferences, banquets, and special events within the hotel. The role ensures high-quality technical support and exceptional guest service for all internal and external clients.

• Assist the manager in establishing service standards and procedures for Banquet and assures that they are achieved and followed by proper training, supervision and control.
• Set ups audio, video and lighting to meet guest requirements.
• Troubleshoots technical issues, pinpoint faults, and offer remedies during events.
• Works closely with the conference and banqueting team.
• Complies with hotel security, fire regulations and all health and safety legislation.
• Excellent knowledge of front of house equipment and property management systems.
• Attends appropriate training courses when required.
• Ensures compliance of brand standards.
• Assists other departments wherever necessary and maintain good working relationships.
• Undertakes all duties and responsibilities in accordance with the relevant work rules and standards.
• Responds immediate to all work requests which concern Health and Safety.
• Responds to guest requests promptly in a professional and courteous manner.
• Completes all work orders with due diligence.
• Introduces innovative ideas.

Qualifications
High school diploma or equivalent required; technical training or AV certifications preferred.
1-3 years of experience in audio-visual, live events, hospitality, or related field.
Familiarity with hotel banquet operations is a plus.
Proficiency with audio systems, mixers, microphones, and speakers.
Experience with video projection, displays, switchers, and playback devices.
Knowledge of lighting setups (basic to intermediate).
Understanding of conferencing platforms (Zoom, Teams, Webex).
Ability to read event diagrams and cable layouts.
Strong communication and customer-service skills.
Ability to handle pressure and solve problems quickly.
Team-oriented with a professional, guest-focused attitude.
Strong attention to detail and time management.

Skills Required