Job Description

We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices xf0x9fx8cx8e. We're looking for more bright minds who'd love to change the world by solving complex problems.Responsibilities (how we will measure your success):xe2xadx90 Ensure the audit team's SLA is addressed within 6 hours and actively track complaints.xe2xadx90 Maintain a smooth and efficient initial and final audit process.xe2xadx90 Enhance the overall client experience for the team.Tasks (what does the role do on a day-to-day basis):xe2xadx90 Review unresolved queries and complaint tickets daily, escalating them to the Auditor in Charge as needed.xe2xadx90 Assist the operational team in preparing necessary documents before the audit, including sanctions, AML and KYC checks, meeting minutes, and statutory records.xe2xadx90 Support the operational team in compiling documents required for audit finalization, such as signing pages.xe2xadx90 Monitor the weekly timesheet to ensure job costs are regularly updated for performance tracking.Who you are:xe2xadx90 Fresh graduate or a professional with at least 1 year of experience in the industry.xe2xadx90 Bachelor's degree in Accounting, Business Administration, or other relevant fields.xe2xadx90 Experience in outsourced operations is an advantage.xe2xadx90 Excellent organizational and time management skills to meet deadlines effectively.xe2xadx90 Ability to work independently while collaborating effectively in a team environment.Our Benefits xf0x9fx99x8cOsome grows alongside you, but we already have a few perks:xe2xadx90 Competitive salaryxe2xadx90 Multi-cultural environment to enhance your global perspective.xe2xadx90 Learning opportunities and mentorship from peers and leaders, including a yearly continuous professional development budgetxe2xadx90 Mental Health Leavesxe2xadx90 Flexible working arrangement; Hybrid working arrangementEqual Opportunity StatementAt OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

Osome