Job Description

About the Role Are you looking for an entry-level position in customer service where you can gain valuable experience and make a real impact? Do you thrive in a collaborative, fast-paced environment?At Swift, we are offering a unique opportunity to join our team as a B2B Customer Support Intern for a 6 months internship. As a member-owned cooperative, we are the world's leading provider of secure financial messaging services, connecting over 10,000 banking organizations, securities institutions, and corporate customers in more than 200 countries and territories.What to expect:

• Engaging with clients via email and phone to resolve inquiries and build rapport
• Assist the Order to Cash team in improving documentation and procedures
• Collaborate with various departments to achieve team goals
• Manage tasks within given time frames and delivering high-quality work

What will make you successful?

• University student or graduate currently undergoing/completed a Bachelor's Degree or equivalent experience in Business Administration or related fields.
• Excellent communication skills with the ability to build rapport with clients from a wide range of backgrounds
• Demonstrating the ability to fully engage with clients, ensuring their concerns are understood and addressed accordingly
• Self-motivated and proactive in seeking process improvements which effectively managing tasks in a fast-paced environment
• Excellent collaborator with the ability to work effectively across different departments
• Strong time management skills and a commitment to delivering high-quality work
• Familiarity with relevant software and tools, such as Microsoft Office, to efficiently manage tasks and data

Why join our team?By joining our team, you will have the chance to be part of a world-class organization that plays a vital role in shaping market practice and defining standards in the financial industry. You will be exposed to the end-to-end process for Order-to-Cash, working closely with our Finance Operations teams to ensure flawless customer experience.You may like to know the team better by knowing the people in the team. Review LinkedIn profile of the people on the list below:xe2x80x93 Talent Acquisition- Hiring ManagerWhat we offerWe give you the freedom to be yourself. We are creating an environment of unique individuals xe2x80x93 like you xe2x80x93 with different perspectives on the financial industry and the world. An environment in which everyonexe2x80x99s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.

SWIFT