Job Description

Mohon
Lokasi Kerja Berhampiran Stesen

• Jalan Raja Laut, 7 Kuala Lumpur City Centre, 50350 Kuala Lumpur Kuala Lumpur WP Kuala Lumpur Malaysia 50350

Penerangan Kerja
Kelayakan

• SPM with 2 years of Call Center/ CS Experience (Must have credit in Maths and English)
• Degrees / Diplomas minimum 1 years of Call Center/ CS Experience
• Good command of English and ability to interact with all levels in the organization. o Good Communication Skills and patience to customer.
• Good Time Management Skills.
• Must be willing to work on 6 months Contract if selected for the position. and will convert permanent or extend contract depending on the staff performance.
• Working hours - 8 am to 11 pm (Rotational 9 Hours shift between this time).
• Immediate Joiners only.

Tanggungjawab

• To provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries.
• To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
• To efficiently and effectively resolve customer issues, ensuring their satisfaction and retention.
• To accurately record customer interactions and transactions while maintaining confidentiality and data security.
• To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
• To work collaboratively with team members to achieve customer service goals and provide seamless support

Manfaat
EPF/SOCSO o Annual Leave o Medical Leave o Medical Insurance o 8 off days per month o Training will be provided for 3 weeks o Shift Allowance o Overtime pays o Near to Public Transport
Manfaat tambahan

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided
• Medical Insurance
• Allowance Provided

Kemahiran
Call Center Experience Customer Service Communication Skills Problem Solving Banking Knowledge
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.

Skills Required