Job Description

Job Responsibilities:

• Identify and resolves customer inquiries/issues accurately via phone / email / live chat.
• Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.
• Responsible for identifying and escalating customer issues to the appropriate department.
• Maximizes opportunities to up sell or cross-sell Bank\xe2\x80\x99s products and services whenever to meet customer\xe2\x80\x99s needs.
• Updates customer data and other relevant information into the relevant systems (as required) accurately..

Job Requirements:

• At least a recognized Diploma / SPM / STPM or equivalent certificate holders with at least 5 years of work experience in CS is considered)
• Fresh Dregree holders are welcome to apply as training is provided.
• Strong customer service mindset with good communication and excellent problem solving skills.
• Possess good communication skills (verbal and written English), additional Mandarin verbal ability is preferred
• Ability to work on a 24/7 shift including weekends and Public Holidays on rotational basis
• Earliest shift start at 6am, latest shift end by 3am
• 9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break)
• 5 days per week (2 off day mostly stick together) including weekend/ PH (Double pay)
• 1 month classroom training (Mon \xe2\x80\x93 Fri, 9am \xe2\x80\x93 6.30pm) Mandatory attendance

Interview Process:
Submission of CV & documents > Online Assessment > Interview > Shortlisted > Offer > Pre-employment check & medical check > Onboard Remuneration Package:

• Basic is up to RM4,000 or negotiable depending on experience
• RM350 per month Shift Allowance
• RM300 per month Mandarin Language Allowance
• RM500 Bonus upon confirmation (1 time off)
• Transport Allowance (Start before 7am/ End after 12am)
• Quarterly KPI Incentive
• OT Meal Allowance Claimable
• Insurance & Medical Coverage included dependent
• 21 days of annual leave
• 14 day medical leave
• Dental & Optical RM400 per annum
• Performance bonus and salary review in March

Job Type: Full-time Salary: RM3,200.00 - RM4,500.00 per month Schedule:

• Rotational shift

Application Question(s):

• Are you able to work on a 24/7 shift on a ratational basis?
• What\'s your expected salary?