?? Banking Customer Service Specialist

Petaling Jaya, Selangor, Malaysia

KAALI HR SDN. BHD.

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Job Description

Mohon
Penerangan Kerja
Kelayakan

SPM and above with 1 year call center customer service experience may apply
Salary :Basic (RM3000 - RM4000) + Language allowance (RM500) + KPI (Up to RM400-RM1800 quarterly) + Night shift allowance (Up to RM300 if requires nightshift)
Office location :Phileo Damansara, Petaling Jaya
Requirement :- Candidate must be proficiency in English and Simplified Mandarin

Tanggungjawab

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked and escalated as required
Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner by following to processes

Manfaat

EPF, Socso
KPI, Shift, language Allowances
Near LRT/MRT

Manfaat tambahan

Annual Leave
Medical and Hospitalisation Leave
EPF / SOCSO / PCB
Medical Insurance
Training Provided
Overtime Pay
Performance Bonus
Allowance Provided

Kemahiran
Customer Service Mandarin Communication Skills Problem-Solving Skills Empathy Patience
Peringatan Penting
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