Job Description

Nestled on the pristine Pantai Tengah beach, the PARKROYAL Langkawi Resort is an idyllic seaside haven where balance, simplicity and joy come to life, offering the ultimate beach holiday.Located on the longest stretch of beach in Langkawi, PARKROYAL Langkawi Resort is a collection of 300 modern guest rooms, suites, and 7 spacious exclusive villas, equipped with unique facilities and amenities. Each private villa features a private dip pool with direct access to the beach. Dining options include a speciality restaurant, an all-day dining, an ocean view lounge, and a swim-up bar.Take a swim at the infinity pool on level 5 overlooking the Straits of Malacca and unwind with a drink or two. Featured amenities include 24-hour front desk, business center, gymnasium and a kids\' club. Nourish your soul, body and mind with an invigorating spa treatment at our SUASANA Spa.The Role

• Oversees and be responsible for the catering operations, directly managing the Banquet team
• Works in collaboration with the Catering Sales team and the Executive Chef to ensure the success of all events
• Assist in the planning of events for clients which could include the design of the facility/room/venue layout and appearance, types of seating, entertainment and decorations, determine all event needs such as podiums, dance floors or audio/visual equipment
• Provides a consistent product and experience to achieve the Catering revenue targets
• Ensures all associates under direct supervision are focused and demonstrating a guest centric attitude and culture
• Be available to clients at all times prior to, during or after an event, out on the floor and easily visible, able to alleviate questions/concerns and provide excellent event experience
• Participate as needed in meetings with the Catering Sales team and/or Executive Chef to review menu requests
• Interview, select, schedule, train, coach, counsel and evaluate the performance of the Banquet team
• Supervise and assist with the setup of function rooms according to event order specifications
• Visually inspect function rooms and equipment prior to functions for cleanliness and accurate setup
• Review, maintain and stay up to date with upcoming events, communicating regularly with Catering Sales, share contracts, Banquet Event Order, and kitchen details with Catering team to ensure they have all necessary information to guarantee a successful event and ensure billing is complete and processed in a timely manner
• Order alcoholic beverages as well as other beverages for events. Maintain budget and inventory for all beverage purchases per event
• Order linens and necessary supplies for service for all events. Keep in contact with all vendors
• Supervise staging of meeting space, food service banquets and special events including appropriate equipment, to meet client and contractual expectations per the Banquet Event Order
• Graciously and quickly manage any associate or client issues, and report issues to the Director of Food and Beverage and/or Food and Beverage Manager
• In collaboration with the Director of Food and Beverage, develop and manage staffing plan for banquet operations
• Source and engage casual labour for support of major events/functions as needed
• Oversee and implement training and development adhering to the Pan Pacific Hotels Group (PPHG), PARKROYAL and Food and Beverage objectives
• Ensure cleanliness of the event by maintaining to specified standards
• Maintain the small-wares and event equipment inventory to give timely feedback on loss and reordering needs, manage physical inventory verification and provide updated information to the Finance Department
• Support the restaurant outlet operations as and when needed, or when there is no banquet event/function
• Any other duties or tasks that may be assigned to you from time to time

• Minimum 5 years of proven Banquet experience, preferably in 5 star Hotel/Resort environment
• Minimum 3 years of supervision experience
• Solid track record of success demonstrating upward career tracking
• Proficiency in MS Office applications
• Strong leadership skills
• Positive attitude
• Good communication skills in both English and Bahasa
• Committed to delivering a high level of guest experience
• Excellent grooming standards
• Excellent planning and organising skills
• Willingness to learn
• Ability to work a variety of shifts including weekends, days, afternoons and evenings

Pan Pacific Hotels Group