Job Description

Job Category: Hotel-Food and Beverage
:
Your Day To Day
People

• Attend and contribute to daily and weekly Food & Beverage departmental meetings.
• In the absence of a Manager/Assistant Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
• To have a close working relationship with all stakeholders, restaurant managers and guests.
• Liaise with the Purchasing and Marcom team for artwork / promotional items required by the F&B department.
• Have a close working relationship with all section managers.
• Responsible to order stocks and to ensure par stock are sufficient.
• Responsible to update the E-Log after every shift on daily basis.
• Wear your uniform with pride and grooming as per hotel standard

Financial

• Assist in controlling and analysing quality levels of products and service, guest satisfaction, merchandising and marketing, operating costs and sanitation.
• Establish and maintain effective employee relations.
• Develop formal training plans and conduct on the job training sessions for Food & Beverage Department employees and Kitchen team.
• Assist with the compilation of new menus and beverage lists.
• Handle festive reservations as well as seasonal promotions reservations and billing, including the sending of pro-forma invoices.
• Develop and maintain an active database for F&B marketing purpose.
• Actively provide feedback on products and what can be implemented to achieve the budget.
• To operate the POS and ensure oversee the cashiering are accordance to Finance compliance.

Guest Experience

• Organize and coordinate all F&B Marketing and promotional events like appreciation events for the departments.
• Plan and conduct familiarization tours and site inspections when required.
• Maintain the guest database for the hotel's F&B special events.
• Meet and greet regular guests at the restaurant and bars.
• Respond to all guest's enquiries in regards to the Food and Beverage department and its operations.

Responsible Business

• Inform the Food & Beverage Department on a daily basis of all relevant information on operational matters.
• Actively check all menus and collaterals and other sales products to ensure we are OBSM compliant.
• Handles administrative works when necessary, including monthly reports, Halal certification, Audits, Risk Assessment.

Accountabilities

• Accountable for the F&B Administration and Marketing.

What We Need From You

• Bachelor's degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field.
• 2+ years' related working experience.
• Must speak local language.

Skills Required