Job Description

1. To manage order fulfilment process including order entry, administration, and shipping in a timely, efficient manner.
2. To ensure orders are processed in accordance with the organization’s service standards. 
3. Coordinate supply chain effectively and liaise with suppliers and customers on orders, storage and logistics.
4. Plan shipping and deliveries in a timely manner and ensuring customers are well informed with the accurate information from time to time.
5. Working closely with Logistics Service Providers (LSP) to ensure prompt shipments and delivery to customer’s places; ensuring all customer’s orders are being delivered; delivery status reports are received on time and accuracy of inventory reports from all warehouses within the region.
6. Collects, interprets and analyze various types of logistics data including:-  Customer’s history orders, back orders and order fulfilment metrics. 
7. Shipping lead time and cost, forecast ordering’s metric and inventory holding
8. Reliability and cost effectiveness of 3PL warehouse, transport and delivery
9. Other data related to supply chain management, warehousing and distribution.
10. Review logistics and deliveries processes and procedures; identifies, recommends and implements improvement to maximize delivery efficiency while minimizing operational related costs.
11. Review and work together with other departments to overcome inventory issues such as back orders, and other fulfilment metrics.
Resolve any discrepancy or errors and issues with suppliers, customers and LSP companies.
12. Maintain a good record system where past and present shipping & orders activities can be easily retrieved.

Skills Required