Job Description

Basic RM 2800 Mandarin - English Speaking Customer Experience Agent for SG Telco @ PJ (Spm Holders and Fresh Graduates Are Welcomed!!)FollowMYR2,800 - MYR3,400 Per Month,Fast ResponseBe an early applicant!Posted 19 hours ago \xe2\x80\xa2 Closing 10 Oct 2024Be an early applicant!SaveApplyRequirements

• Applicants with SPM level qualification and above
• Proficient in Mandarin (Read, Speak, Type)
• Fluent in English is required for this role
• Have no issue to work on Rotational Shift
• Willing to commit on 5 days work per week and Public Holidays (Rotational 2 off day per week)
• Able to start working on 11 September 2024
• Have no issue to be fully work based at Petaling Jaya, Selangor Office

Responsibilities

• Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s services.
• To exceed customer\'s expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements SLA.
• Troubleshoot technical problems of telecommunication services.
• Assist on solving common technical problems.
• Provide primary technical advice to customers with practical information and tools.

Benefits

• Monthly Salary: RM2,800 Basic Salary + up to RM400 Night Shift+ RM 500 KPI Allowance
• EPF and SOCSO
• 12 days Annual Leave & 14 days Medical Leave
• FREE Shuttle Service (Subang Jaya Komuter 7.45am - 10.15pm and Ara Damansara LRT 8.15am - 9.30pm)
• Career Advancement Program
• Well established Cafeteria with variety of food choices
• Facilities: Pool + Gym + Rest & Relax Zone
• One month paid training provided

Additional Benefits

• 5 Working Days
• Near to Public Transport
• Training Provided

SkillsMandarin SpeakingImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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