Job Description

Requirements:Requirement\xc2\xb7Possess at least a SPM and above. Fresh graduate is welcome to apply\xc2\xb7Fluent in speaking Bahasa Malaysia is a must and proficient in speaking and writing English\xc2\xb7Available to work in (9 Hour including 1 Hour break) between 8am till 9pm.\xc2\xb75 working days and 2 rotational off days including working weekdays or public holidays.\xc2\xb7Passionate on customer experience related tasks\xc2\xb7Able to work in a fast-paced environment\xc2\xb7Strong ability to multitask, prioritize and manage time effectively\xc2\xb7You are required to work on site at Ara Damansara OfficeAvailable to start work on 20 November 2024 Scopes:You are responsible in,\xc2\xb7Handle all inbound calls for customer inquiries, complaints, and feedback, manage outgoing emails for flight information and others.\xc2\xb7Communicate any changes in flight schedules clearly and efficiently to passengers, ensuring they are informed about their flight status.\xc2\xb7Help passengers affected by flight delays or cancellations to rebook their flights, ensuring minimal disruption to their travel plans.\xc2\xb7Process excess baggage fees and assist passengers in managing baggage that exceeds the allowable limits.\xc2\xb7Stay updated on changes in airline policies, baggage regulations, and customer service practices.\xc2\xb7Salary Package: RM2000 + NIGHT SHIFT ALLOWANCE UP TO RM300+ KPI ALLOWANCE UP TO RM 200\xc2\xb7EPF + SOCSO IS PROVIDED\xc2\xb714 MEDICAL LEAVE & 12 ANNUAL LEAVE IS PROVIDED\xc2\xb71 month paid training is provided.Location: Nearby LRT Ara Damansara and 10 minutes walking distances Experience Required: Min 0 Year/s

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