(basic Salary Rm3,000) Mandarin Customer Service Representative In Food Delivery Industry
Job Description
Requirements:\xc2\xb7Applicants with SPM level qualification and above\xc2\xb7Proficient in Traditional & Simplified Mandarin (Read, Speak, Type)\xc2\xb7Basic English required\xc2\xb7Have no issue to work on 24 Hours Rotational Shift (9 hours per shift including 1 hour break time)\xc2\xb7Willing to commit on 5.5 days work per week (Rotational off day)\xc2\xb7Able to start working on 26th June 2024\xc2\xb7Have no issue to be fully work based at Nusajaya, Johor Bahru Scopes:\xc2\xb7 Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\xe2\x80\x99s services.\xc2\xb7 To exceed customer\xe2\x80\x99s expectation in terms of customer service & accurate information.\xc2\xb7Work in a team to achieve the required KPI elements SLA.\xc2\xb7Act as phone support for food delivery app.\xc2\xb7Provide customer support for problems and questions of the orders, delivery or payment.\xc2\xb7Respond to consumers questions or resolve problems related to their orders, delivery or payment.\xc2\xb7Review and approve request for booking cancellations and refunds. Experience Required: Min 0 Year/s
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Job Detail
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Job IdJD1039522
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3000 - 3400 per month
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Employment StatusPermanent
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Job LocationIskandar Puteri, Johor, Malaysia
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EducationNot mentioned