Basic Salary Rm3,000 Mandarin Customer Support Associate In Lodging Industry
Job Description
Requirements:\xc2\xb7Applicants with SPM level qualification and above\xc2\xb7Proficient in Traditional & Simplified Mandarin (Read, Speak, Type)\xc2\xb7Fluent in Cantonese is required for this role\xc2\xb7Average English is required for this role\xc2\xb7 Have no issue to work on 9am \xe2\x80\x93 12am Rotational Shift (9 Hours per shift including 1 hour break time)\xc2\xb7Willing to commit on 5 days work per week including Weekend and Public Holidays (Rotational 2 off days per week)\xc2\xb7Able to start working on 26th June 2024\xc2\xb7Have no issue to be fully work based at Petaling Jaya, Selangor Office Scopes:\xc2\xb7 Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\xe2\x80\x99s services.\xc2\xb7 To exceed customer\xe2\x80\x99s expectation in terms of customer service & accurate information.\xc2\xb7Work in a team to achieve the required KPI elements SLA.\xc2\xb7Respond to customers questions or resolve problems related to their reservation or payment.\xc2\xb7Review and approve request for booking cancelation and refunds.\xc2\xb7Act as phone support for the booking application. Experience Required: Min 0 Year/s
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Job Detail
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Job IdJD1039289
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:3000 - 3500 per month
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned