Basic Salary Rm3,000 [ Mandarin Speaker] Customer Support Assistant (immediate Hiring) @ Petaling Jaya

Ara Damansara, Selangor - Petaling Jaya, Selangor, Malaysia
Global Outsourcing Company
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Job Description


MohonKelayakan

  • SPM AND ABOVE IS ENCOURAGED TO APPLY.
  • FLUENT IN MANDARIN ( SPEAK AND TYPE)
  • BASIC ENGLISH REQUIRED
  • WILLING TO WORK ON ROTATIONAL SHIFT ( 5 DAYS WORKS AND 2 DAYS OFF)
  • WORKING HOURS: 8 AM UNTIL 9 PM (9 HOUR PER SHIFT AND 1 HOUR BREAKS )
  • ABLE TO PHYSICAL WORK IN THE OFFICE AT PETALING JAYA
  • AVAILABLE TO START WORK BY AUG 2024
Tanggungjawab
  • ADDRESS INQUIRIES VIA INBOUND CALL, EMAIL, OR CHAT, PROVIDING ACCURATE INFORMATION ON PRODUCTS AND SERVICES.
  • TROUBLESHOOT AND RESOLVE CUSTOMER ISSUES EFFICIENTLY, ESCALATING COMPLEX CASES WHEN NECESSARY.
  • HELP MANAGE CUSTOMER ACCOUNTS, PROCESS PAYMENTS, AND HANDLE UPDATES OR TECHNICAL SUPPORT NEEDS.
  • RECOMMEND SERVICES AND PRODUCTS THAT ALIGN WITH CUSTOMER NEEDS, SUPPORTING SALES GOALS.
  • LOG INTERACTIONS AND RESOLUTIONS IN THE SYSTEM FOR TRACKING, ANALYSIS, AND FUTURE IMPROVEMENT.
Manfaat
  • BASIC SALARY RM3000 + NIGHT SHIFT UP TO RM 300 + KPI UP TO RM 200 ALLOWANCE
  • EPF, SOCSO
  • 12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE
  • WILL PROVIDE 1 MONTH OF PAID TRAINING
  • A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT.
  • NEARBY LRT STATION ARA DAMANSARA ( 5 TO 10 MINUTES OF WALKING DISTANCE)
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Job Detail

  • Job Id
    JD1061339
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    3000 per month
  • Employment Status
    Permanent
  • Job Location
    Ara Damansara, Selangor - Petaling Jaya, Selangor, Malaysia
  • Education
    Not mentioned
 
 
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