Job Description

Basic up to RM 3500 Mandarin Speaking Customer Care Support for Social Media Platform @Kl (Degree Fresh Graduates Are Welcomed!!)FollowMYR3,500 - MYR4,000 Per Month,Fast ResponseBe an early applicant!Posted a day ago \xe2\x80\xa2 Closing 1 Sep 2024Be an early applicant!SaveApplyRequirements

• High proficiency in English + Mandarin (Both written + Spoken) + Cantonese (Plus Point)
• Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week)
• Required experience:; (SPM holder) minimum 2 years call centre / customer service
• Diploma & Degree Holder (Without experience) is welcomed to apply!
• Experienced in handling livechat would be an added advantage.
• Able to join on intake: 22 & 29 July 2024

Responsibilities

• Resolving customer queries through emails, and live chats
• Identifying customer needs and assisting them in using specific feature and functionalities in my client\'s social media platform
• Following up with customers to ensure their issues are resolved
• Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
• Constantly work towards improving customer experience
• Handle customers and vendors requests, as well as external communication with them

Benefits

• Salary package: Basic Up to RM 4,000 + Allowances
• Working Location: KL Sentral (Strategic working location reachable by public transport
• MNC Working Environment.
• Paid Training Provided
• Annual Leave
• EPF + SOCSO

Additional Benefits

• 5 Working Days
• Training Provided
• Allowance Provided

SkillsFluency in Mandarin and EnglishImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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