Job Description

Responsible for the deliver, collection and storage of all guests' luggages.

DUTIES & RESPONSIBILITIES

To report for duty punctually in complete uniform with well grooming and name tags to be worn at all times. To provide all guests with a courteous and professional service at all times. To be updated constantly on in-house informations, activities, facilities and promotions within the hotel. To maintain a high standard personal appearance and hygiene while on duty. To meet all arriving guests, ensuring that their needs are satisfied, and that their luggages are sent to their rooms without delay. To provide a continual coverage of the main entrance and lobby and to greet all hotel guests. Responsible for the collection of all key cards from departing guests. Responsible for putting up the function events for the following day on the event board during the overnight shift. Maintain a detailed record of luggage movements that are being handled by Bell Service during check-in and check-out. Responsible for the delivery of messages, faxes, mail, parcels, etc to guest rooms. Assist in keeping the hotel's driveway and main entrance clean and free of traffic. To arrange for taxis when requires by guests. To drive the hotel guests/staff to their derived destination by using the hotel van and to keep the hotel van in good condition at all the times. To be always on the look-out on the general cleanliness of the lobby area[i.e. emptying ash-trays, picking up of litters, etc] To be the "eyes and ears" of the hotel and report any unusual happenings and suspicious guests to the Bell Captain or Assistant Manager on duty. To be acquainted with the checking-in and checking-out procedures. To be familiar with general layout of all guestrooms and to be able to show and explain the room facilities to guests. Responsible for the delivery of the morning newspapers to the guestrooms. To maintain a good working relationship with your colleague and staff of all other departments. To have a complete understanding of the hotel's Employee Handbook and adhere to the regulations contained within. To be fully conversant with hotel' services and facilities. To be fully conversant with all aspects of the city and it attractions. To have a complete understanding of the hotel's policy relating to Fire, Hygiene, Health and Safety.
Job Type: Full-time

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

Health insurance Meal provided Opportunities for promotion
Work Location: In person