Job Description

Four Seasons Hotels & Resorts

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees \xe2\x80\x93 people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Resort Langkawi, Malaysia

Voted the #1 Resort in Malaysia by Cond\xc3\xa9 Nast Readers\xe2\x80\x99 Choice Awards 2020, it\'s Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort\xe2\x80\x99s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.

Join our team!

Are you ready to take the next big step in your career? Four Seasons Resort Langkawi is looking for a Bellman Mandarin Language Speaker The Bellman assists operative departments in the day-to-day function, as well greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups.

Key Functions

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Greets all guest passing through lobby and offers them assistance; Cart cleaning and maintenances.
• Complies with Four Seasons\xe2\x80\x99 Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Works harmoniously and professionally with co-workers and supervisors.
• Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.
• Performs errands for guests and the hotel that may require local travel off of the hotel property.
• Provides a high level of cleanliness in the lobby and luggage storage room.
• Assists guests at the Desk. Assists in \xe2\x80\x9ccrunches\xe2\x80\x9d in the Reception Desk, Concierge Desk, Front Drive and other departments when necessary.
• Assist with responsibilities and duties in the absence or heavy volume in all areas.

Qualifications & Experience

• School Graduate with SPM qualification
• At least 2 years\xe2\x80\x99 experience in the same role, ideally in a luxury hotel or resort environment.
• Minimum of 1 year experience in handling buggy driving and Bellman job
• Strong command of the English language
• A working knowledge of Resort systems and operations
• Guest oriented and excellent communication skill.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons believes in offering the best to the best; check out some of our amazing benefits!

• An opportunity to be a part of a cohesive team with opportunities to build a successful career with global exposure
• The opportunity to engage in a diverse and challenging work environment
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Competitive salary and benefits ((Medical, Dental, Employee Assistance Program, Life Insurance, EPF, SOCSO etc)
• Complementary uniforms and uniform care
• Complimentary Employee Meals
• 5 working days and 2 off days

Remarks: Due to current Employment Visa restrictions in Malaysia, this position is only open for Malaysian Nationals or those who have Malaysian Spouse Visas, can only apply.

The management level for this position is: Operations \xe2\x80\x93 Individual Contributor

The location for this position is: Langkawi, Kedah, Malaysia

Learn more about what it is like to work at Four Seasons, visit us:

Learn more about Four Seasons Langkawi on Social Media:

Instagram: @FSLangkawi

Twitter: @FSLangkawi

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For more details please visit our website :

Four Seasons Hotels