Job Description

• To load and unload cars on arrival and departure of guests and assist guests entering and leaving the vehicles.
• Ensures guest expectations are met or exceeded by providing an efficient, attentive and warm service standard.
• To deliver newspapers and messages to guest rooms and to deliver and collect luggage in a timely and efficient manner.
• To check the lobby and Porte Coch\xc3\xa8re and ensuring it remains clean and tidy and to report defects if necessary.
• To supervise the traffic at the Porte Coch\xc3\xa8re.
• Answers guests\xe2\x80\x99 inquiries by providing accurate and appropriate information.
• To inspect all guest transportations and grooming of limousine drivers as per hotel standards.
• Take and forward messages accurately and in a timely manner.
• Handles guest complaints where possible or reports complaint to DM / AFOM / FOM.
• Comply with all Corporate and Hotel Standards and Procedures.
• Carry out administrative requirements as directed.
• To attend all required trainings by DM / AFOM / FOM.
• Is fully conversant with all health and safety, fire and emergency procedures.
• Maintains a high standard of personal hygiene, uniform and body language.
• Ensure all activities are carried out honestly, ethically and within the parameters of the local laws.

TO BE THE MOST EXCLUSIVE URBAN RESORT IN KUALA LUMPUR, COMMITTED TO INSPIRE OUR ASSOCIATES TO SURPASS THEIR OWN SELF-EXPECTATIONS, LEADING TO POSITIVELY REMARKABLE GUEST INTERACTIONS, DELIVERY OF UNBENDING RESPECT FOR REAL MALAYSIAN HOSPITALITY AND OPTIMUM RETURNS TO OUR STAKEHOLDERS.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent