Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur\xe2\x80\x99s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.The Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.About Four Seasons Hotel Kuala LumpurThe Golden Triangle neighborhood, Kuala Lumpur\xe2\x80\x99s thriving business and financial district, will soon see the opening of the new Four Seasons Hotel and Residences. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.The latest addition to the city\xe2\x80\x99s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city\xe2\x80\x99s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a \xe2\x80\x9ccity within a city,\xe2\x80\x9d the KLCC will offer designer shopping, fine dining, and the best of the city\xe2\x80\x99s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park\xe2\x80\x99s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.An exciting addition to Kuala Lumpur\xe2\x80\x99s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur\xe2\x80\x99s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.About Four SeasonsFounded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 105 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world\xe2\x80\x99s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.Beverage ManagerThe Four Seasons Hotel Kuala Lumpur is looking for a Beverage Manager who share a passion for excellence and who infuse enthusiasm into everything they do.As a Beverage Manager, you will be responsible for overseeing and managing all aspects of the beverage program within all Restaurant and Bars of the hotel, including Banquets, Executive Club, Spa and Mini Bar. The primary focus will be on optimizing the beverage offerings, ensuring exceptional customer service, and maximizing profitability. You will work closely with other managers within the hotel to create exceptional guest experiences through the beverage program.Job Functions:Menu Development and Planning:

• Design and update the beverage menu in collaboration with the operations team, considering current industry trends, customer preferences, and the overall concept of the each outlet
• Source and select high-quality beverages, including alcoholic and non-alcoholic options, to enhance the overall dining or drinking experience.

Inventory and Supplier Management:

• Monitor and manage beverage inventory levels to ensure optimal stock levels, minimizing waste, and controlling costs for all operations.
• Implement inventory control systems and procedures to track usage, conduct regular stock assessments, and place orders as needed.
• Develop and maintain relationships with beverage suppliers and distributors to negotiate favorable terms, pricing, and promotions.
• Stay informed about new products, trends, and industry developments to keep the beverage program competitive and innovative.

Quality Control:

• Implement and enforce quality control standards for beverage preparation and presentation
• Monitor customer feedback and address any concerns related to the beverage offerings promptly.

Financial Management

• Implement pricing strategies that balance guest satisfaction with financial goals and consistently keep a track of market changes and adapt to the price changes in beverage supply within the city.

Promotions and Marketing

• Collaborate with the marketing team to develop and implement promotions, events, and marketing strategies to drive beverage sales within the hotel.
• Utilize social media and other platforms to showcase the beverage program and attract guests.
• Apart from the above, the Beverage Manager also needs to maintain the below as per the Four Seasons Standards.
• Hygiene & Food Safety Management System, ensures that staff applies the necessary precautions with regards to the hotel Food Safety and Hygiene Standards.
• Proper and tactful handling of verbal complaints from guests. Handle guest complaints in a timely manner with the appropriate empathy and resolution.
• Constantly obtain customer feedback during operations to ensure satisfaction.
• Fire & Life Safety, ensure that staff are aware of and applies the procedures concerning hotel fire and life safety / emergency procedures.
• Be able to provide guidance / counselling as and when required and also complete performance review for team members in a timely manner.

Join Our TeamJoin a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine\xe2\x80\x99s 100 Best Companies to work for since 1998.What to expect: You will\xe2\x80\xa6\xe2\x80\xa6Be a champion of the Golden Rule: Do unto others as you would have them do unto youBe part of a cohesive team with opportunities to learn, grow and developHave the opportunity to engage in diverse and challenging workDerive a sense of pride in work well doneBe recognized for excellence

Four Seasons Hotels