Job Description

Mohon
Penerangan Kerja
Kelayakan
We are seeking a dedicated and bilingual Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing guidance, support, and handling incoming enquiries. Your professionalism and customer service is to ensure a seamless experience to potential client and be the build the first bridge of trust and relationship with them.

• Preferably with 1 - 2 years of experiences in customer service. Fresh graduates are welcome
• Holds Diploma or Bachelor Degree in Business Admin / Hospitality / related fields
• Excellent bilingual written and oral communication skills (Mandarin and English)
• Able to connect with customer and provide empathetic service
• Highly self-motivated and able to meet deadlines (Yeah, admissions deadlines!)
• Strong organization skill and able to handle international clients
• Experience in customer service /knowledge of mediation and conflict resolution techniques is preferable but not required
• Possessing excellent product knowledge to enhance customer support

Tanggungjawab

• Handling enquiries coming from email / Whatsapp and provide accurate information about the services and product of Seven Star.
• Working with team to address, response and resolving client's complaints and issues efficiently.
• Escalating to higher level if necessary.
• Taking initiative to understand relevant background of the client's application for relocation /
• MM2H needs.
• Connecting with international clients and managing their enquiries
• Assist in providing good post-service work for customers, maintain communication with customers, and ensure all questions are diligently answered
• Connecting with internal team for all updates and share back with the client
• Manage and maintain customer data and documentations Maintain regular follow-ups with clients to provide updates
• Dealing with related department for customer's enquiries on Seven Star's service product

Manfaat

• Nearby LRT & MRT
• EPF & SOCSO provided
• Trainings provided
• Free Pantry
• Basement Parking available

Kemahiran
Bilingual Proficiency (English/Mandarin) Customer Service
Peringatan Penting
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Skills Required