Job Description

Job Summary:

We are seeking a

highly motivated, technically astute, and results-driven Bilingual Sales Specialist

to join our System Integration team in Petaling Jaya. The ideal candidate will be

fluent in English and Japanese with a proven track record in solutions selling within the IT or technology sector

. This role involves identifying and engaging with new business opportunities, nurturing client relationships, and achieving sales targets for complex IT solutions across Japanese-Oriented Companies in Malaysia.

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Key Responsibilities:

Lead Generation & Prospecting:

- Actively identify, research, and qualify new business opportunities and leads for system integration projects in target industries (e.g., Japanese-Oriented Companies) within Malaysia, leveraging fluency in required languages.

- Conduct outbound calls and emails outreach in Japanese or English to introduce our SI capabilities and generate interest.

- Participate in industry events, technology forums, and networking activities (both virtual and in-person) to expand the professional network and capture leads specific to IT infrastructure, software, and services.

Solutions Selling & Technical Understanding:

- Develop a strong understanding of our core system integration offerings, including but not limited to:

? Key Focus Solutions: Own Managed Services (e.g., Firewall Managed Services, IT Help Desk Services, RPAM Service & etc).

- Other Solutions:

? Network Infrastructure (e.g., Firewall, LAN/WAN, Wi-Fi, Security solutions).

? Server & Storage Solutions (e.g., On-premises, Virtualization, Cloud integration).

? Cybersecurity Solutions (e.g., Endpoint Protection).

? Cloud Services (e.g., IaaS, PaaS, SaaS integration, Hybrid Cloud).

- Conduct compelling presentations and demonstrations tailored to the specific IT requirements and business challenges of clients, utilizing both languages effectively.

- Collaborate closely with project team, vendor to understand client's existing IT environments and propose optimal, integrated solutions.

- Understand customer requirements, pain points, and objectives to propose suitable and scalable IT solutions.

Sales Cycle Management:

- Prepare and present comprehensive proposals, quotation, and contracts in the client's preferred language (Japanese or English, often a blend).

- Negotiate terms and close sales deals for complex IT projects to meet or exceed monthly, quarterly, and annual sales targets.

- Manage the entire sales pipeline from lead generation to post-sale follow-up, ensuring smooth project handover to the delivery team.

Client Relationship Management:

- Build and maintain strong, long-lasting relationships with new and existing clients in both the private and public sectors through proactive communication and exceptional service.

- Act as a primary point of contact for clients, addressing IT-related inquiries, resolving issues, and ensuring customer satisfaction throughout the project lifecycle in their preferred language.

- Identify opportunities for upselling and cross-selling additional IT services, hardware, and software within the existing client base.

- Gather client feedback and market intelligence specific to IT needs and challenges in the Malaysian market to contribute to solution development and sales strategy.

Market Intelligence & Strategy:

- Stay informed about IT industry trends, emerging technologies, market conditions, and competitor offerings within the Japanese-Oriented Companies system integration landscape.

- Provide insights into local business practices, cultural considerations, and communication styles to optimize sales approaches within Malaysia.

Reporting & Administration:

- Maintain accurate and up-to-date client information, sales activities, and project statuses in organized format.

- Generate regular sales reports, forecasts, and pipeline analyses specific to IT projects.

- Manage & collaborate administrative tasks related to sales orders, solution contracts, and invoicing with finance team.

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Qualifications:

Education:

Bachelor's degree in information technology, Computer Science, Business Administration, Marketing, or a related technical field.

Language Proficiency:

- Native or Near-Native fluency in Japanese, both written and verbal. (Essential for technical documentation, Director and Head Quarter personnel communication).

- Native or Near-Native fluency in English, both written and verbal. (Essential for local clients, local internal team communication).

Experience:

- Minimum of 5 years of proven experience in sales, business development, or account management within an IT System Integrator, IT Solutions Provider, or IT Vendor environment.

- Demonstrated understanding of IT infrastructure, networking, cybersecurity & cloud computing

- Proven track record of meeting or exceeding sales targets for complex IT projects and services.

- Experience navigating the Malaysian IT market and understanding Japanese-Oriented Company business nuances is a strong plus.

Skills:

- Exceptional communication, presentation, and negotiation skills in both required languages, capable of simplifying complex technical concepts for business stakeholders.

- Strong interpersonal skills with the ability to build rapport and trust quickly with IT managers, C-level executives, and procurement teams.

- Excellent active listening skills and the ability to understand nuanced IT infrastructure and business process needs.

- Proven ability to work independently and as part of a technical sales team.

- Highly organized with strong time management, pipeline management, and prioritization abilities.

- Proficiency Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

- A proactive, self-motivated, and results-oriented approach with a genuine interest in technology.

- Ability to adapt sales strategies to different cultural contexts and business environments in Malaysia.

- Valid driving license and willingness to travel within Klang Valley and other states in Malaysia for client meetings/site visit as required.

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What We Offer:

Competitive salary and attractive commission structure tied to project success. Opportunities for professional growth and career advancement within the rapidly evolving IT industry. Continuous learning on cutting-edge technologies through vendor certifications and training. Comprehensive benefits package (e.g., health insurance, health care allowance, EPF, SOCSO, annual leave & etc). The chance to work on impactful IT projects that transform Japanese-Oriented Company businesses across Malaysia.
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Employment details:

Location:

Petaling Jaya, Selangor, Malaysia (easily accessible via MRT Suria Station)

Reports To:

Director

Job Type:

Full-time

Basic Salary:

10,000 - (Determined based on skills and experience)

Job Types: Full-time, Permanent

Pay: From RM10,000.00 per month

Benefits:

Health insurance
Work Location: Remote