Job Description

The Billing & Collection Executive is responsible for preparing invoices, managing customer payments, monitoring outstanding accounts, and ensuring timely collection of payments. This role requires accuracy, strong follow-up skills, and good communication with customers and internal departments.

Key Responsibilities:

1) Invoicing & Billing

- Prepare and issue invoices to customers accurately and on time.

- Update billing records and ensure all supporting documents are complete.

- Maintain proper filing of invoices and payment documents.

2) Payment Handling

- Record incoming customer payments (cash, bank transfer, cheque, online payment).

- Verify payment details and match against invoices.

- Update payment status in the accounting system.

3) Accounts Receivable Monitoring

- Track outstanding invoices and ageing reports.

- Identify overdue accounts and escalate cases when needed.

- Ensure accurate and up-to-date customer account information.

4) Payment Follow-Up

- Contact customers via phone, email, or WhatsApp to remind about due or overdue payments.

- Send monthly statements and follow-up reminders.

- Resolve payment discrepancies or disputes with customers.

5) Reporting

- Prepare weekly and monthly collection reports.

- Update management on payment status and issues.

- Assist in month-end closing activities for accounts receivable.

6) Administrative Support

- Assist in filing, documentation, and general office administrative tasks.

- Coordinate with the sales and operations team for billing and payment-related matters.

- Any other duties as assigned by management.

Requirements:

- Minimum SPM / Diploma in Accounting, Business, or related field.

- Basic knowledge of invoicing and accounting processes is an advantage.

- Proficient in Microsoft Excel and accounting software (if required).

- Strong communication and follow-up skills.

- High level of accuracy, responsibility, and confidentiality.

- Prepare and issue invoices to customers accurately and on time.

- Update billing records and ensure all supporting documents are complete.

- Maintain proper filing of invoices and payment documents.

Job Type: Full-time

Pay: RM1,453.33 - RM4,802.82 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person