Job Description

Duration (months) : 12 months Contract, renewable Division / Department : Technology Division / IT Dev Ops You are: Collect and manage tactical & project forums from input requirement with respective vendors to close the gaps and address day to day challenges. Customer service-oriented mindset and able to anticipate/mitigate impact of operational/project problem to customer experience. Responsible to guide and handover upon post development to deliver new means of measurement units for KPI and SLA, benchmark services performance. Improve in service performance via process, OLA, SLA improvement initiatives. Like to explore new challenge, exploration, eager to learn, fast learner. Improve, automate, and implement process, procedures, and automation. Continuous recommendation enhancement/improvement. Team player, responsible, reliable, and take ownership until task are completed. Key driver of the end-to-end project value chain management Adaptable to flexible working hours. Willing to work long hours including festive deployment and public holiday if required. Comply to all the company SOPP. Your Responsibilities: Lead & Drive as Core development functional lead domain based on assignments with joint governance of Project Management until operational, this includes requirement gathering, integration specification development, test cases and quality control. Manage end to end as Core development Functional Domain lead In application management accountability, oversee service delivery from Managed Services Partner to ensure stability, effective, efficient, availability, timely and quality of IT Services within your responsibility and ensure timeline compliance. Work closely with Solution Architect and other platform owners on product roadmap and provide recommendation and advice for solution design. Ensure design and operational readiness best practices are implemented for application or solution built. Work hand in hand with various stakeholders (PD, Marketing, Finance, Infra Team, Application interfaces and etc.) and Managed Services Partner to realize business ambitions and goals. Represent Digi to lead/participate in various group initiatives such as project, OE, benchmarking etc. Responsible to authorize, approve and govern solution implementation and manage its lifecycle. 24x7 Escalation on Call, Lead and Drive development coding and bugs fixing to ensure. Critical incidents and post project deployment escalation is being attended promptly for quick service recovery and follow through any service issues with Root Cause Analysis until problem is permanently fixed. Proactive open item/issues handling permanently and prevent faults in the critical projects interface systems from any service interruptions in a timely and efficient manner. End to end demand management and all release changes on the production system such as any service request, new change and configuration is tested in test environment and have gone thru proper CAB approval and operationally ready before deploying in the production system and changes are carried out timeline and accurately by implementing proper quality control process and procedure. Work with IT & Security policies, procedures, and process governance towards the Managed Services Provider to ensure compliance while ensuring the operation and maintenance is handled, efficiently without any incidences or repetition of incidences. Continuously drive service improvement for project processes, procedures and controls for Effective and Efficient deployment, and ensure the teams to comply with standards, guidelines and best practices. Continuously instill the exploration mindset to drive transformation and IT Capability Uplift jointly with Manage Service Provider Your Merits: Minimum 1 to 5 years working experience in the related field is required for this position. Strong knowledge in application coding, deployment development (integration, configuration, production migration activity, etc) particularly PHP, RPA, Java, Python, Shell scripting and related to relevant tools fields. Understand and comply with the company Standard Operating Procedures & Policies Candidate must possess at least a Degree holder in EE, Telecommunication or Computer Science Good communication, presentation and report writing skills Project management experience would be mandatory For this role it is important for you to constantly have a customer mindset i.e. able to think and react in ways that will be beneficial or cause least disruption to our customers You must be able to make sure resources are always available within your team to react to any issue at hand, and you must have the foresight in anticipating this. You will need to be someone who has solid experience in managing ISIT Infrastructure You have an appreciation for good service level and customer experience, whilst having the ability to anticipate and mitigate problems You have the mindset to \'take the lead\' and deliver on the mandate Technology Acumen: Understanding how the technical infrastructure supports the business Strong track record of technology delivery Demonstrated success in creating a delivery organization using relevant tools and processes Good understanding of maintenance methods and processes Proven leadership and management skills Strong Leadership/ Team Building/ Decision Making attribute

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