Job Description

Malaysia, MalaysiaCompany: Singtel GroupJoin the Growing Team at Singtel Financial Shared Services in Malaysia*!Are you ready to embark in the exciting world of finance and technology? Singtel Financial Shared Services (FSS) is expanding its operations in Malaysia, and we're looking for passionate, driven individuals to join our dynamic team!*In Malaysia, Singtel Group operates through a fully owned subsidiary called Sudong Sdn. Bhd.Why Singtel Finance Shared Services?

• Grow Your Financial Digital Literacy: Enhance your expertise in the latest financial technologies and practices in a collaborative, fast-paced shared services environment.
• Impactful Work: Contribute to global operations while making a tangible impact on how businesses manage their financial operations.
• Career Growth: As we expand, you'll have plenty of opportunities to learn, grow, and advance in your career.

The Billing Executive will support Account Managers to manage corporate customers and consumer requirements/ complaints/ enquiries. He/ She will work closely with Account Managers on Corporate customers' requirements, including explaining/ educating them on processes, requirements, system limitations and workaround. This role also requires supporting day-to-day operations in Usage Rejections and manage rejection volume by working with stakeholders to look into permanent resolution of rejection root cause. He/ She is also required to support billing configuration requests for Corporate/Consumer products or services.Make an Impact by:

• Investigate irregularities detected and resolve operational issues and feedback brought to the team's attention with necessary escalation to the Manager/ Director
• Work independently, manage tight schedules and manage vendors to ensure that they are efficient in resolving incidents raised for both Corporate and Consumer issues
• Review processes, identify gaps and recommends enhancement within the area to increase efficiency and productivity
• Analyze usage rejections using system reports and order details
• Perform usage rejections investigation by working with various parties and resolve usage rejections in a prompt and timely manner
• Work with digital team to digitalize/automate billing processes, reports and workflow besides engaging stakeholders to address cause of rejections with permanent fix
• Check incoming requests to confirm all given information are filled up correctly in template; no missing or wrong information; no typo error for IPCC (I - Pegasus Configuration Centre), M2M rate plans etc.
• Analyse the request and verify against respective system to ensure the request is valid for configuration.
• Seek clarification with requestor (including Product Manager, Marketing, Engineering, IS) on ambiguities on Forms/Templates.
• Provide guidance to requestor who sometimes may not be so familiar with template filling or unsure of the requirements.

Skills for Success

• Diploma/ Bachelor Degree in Finance/ Accounting/ IT/ Business or equivalent
• Proficient in Microsoft Office and Excel
• Strong analytical skills, eye for detail and meticulous
• Possess effective communication skills to deal with stakeholders
• Able to write and communicate clearly in English
• Fresh graduates are welcome to apply

Join us on our mission to continue defining the future of financial services. Apply Now!

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