Job Description

Role Summary:

To ensure completeness and accuracy by generating invoices and credit notes. This role plays a key role to manage the end-to-end billing process including resolving disputes and assisting customers.

Job Responsibilities:

Generate customer invoices and credit notes accurately based on meter readings and contractual agreements. Respond to customer inquiries and resolve billing-related issues on timely manner. Handle billing disputes professionally and ensure timely resolution. Process contract terminations for removed or discontinued machines and update billing records accordingly. Support Account Managers by addressing pre- and post-sales billing queries. Update and maintain customer address and billing records, ensuring data accuracy across systems. Administer service contracts and support billing system updates. Document and monitor GIRO applications, including customer follow-up as needed. Provide support on other ad hoc billing-related tasks. Participate in system testing, continuous improvement initiatives, and other tasks or projects as assigned. Support internal and external audits by preparing and providing required documentations.

Job Requirements:

Fresh graduate are welcome to apply and/or Min. 1 year experience in relevant billing experience or shared service Diploma or Bachelor's Degree in Business Administration, Finance, Accounting and/or equivalent Proficient in Microsoft Office especially Excel and outlook and ERP systems (e.g., Oracle) Team player with a positive and proactive attitude. Great attention to detail and excellent organizational skills. Ability to multitask and perform well in a fast-paced environment. Proactive and solution driven. Good documentation and reporting skills.
Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Dental insurance Health insurance Maternity leave Parental leave Vision insurance
Schedule:

Monday to Friday
Application Question(s):

Please share your notice period. (eg: 1 month or 2 months)
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Billing Processing: 1 year (Preferred)
Work Location: In person