Job Description

Job Details:

• Position: Field Service Associate

• Industry: Healthcare

• Working Hours: 8:30 - 5:30 pm (Monday - Friday) (off-hour support upon customer request)

• Working Location:
• Klang Valley (travel within Malaysia)
• Sarawak (allocate to Sabah in the future)

• Working Duration: 12-months with PERSOLKELLY (renewal based on performance)

• Allowance: RM2,000 + statutory contribution, transportation allowance, insurance coverage & leave entitlement

Roles and Responsibilities:

• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
• Completing Preventative Maintenance and Field Modification Instructions.
• Ordering and managing repair parts cycle times.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.

Requirement and Experience:

• Diploma / Bachelor\'s Degree in Biomedical Engineering.
• Fresh graduates are welcomed to apply.
• Minimum 1-2 years of working experience.
• Aware of and comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
• Ensure timely dispatch closure (if applicable).
• Ensure completion of all field modifications instructions (FMI\'s) within prescribed timeframe (if applicable).
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Willingness to work during off- hours when there is an urgent and critical equipment issue. This will be balanced among the service team members.

\xf0\x9f\x93\xa9 Serious applicants can send your updated resume to:

Thank you for your application.\xf0\x9f\x98\x8a

#fieldserviceassociate #bioengineering

Reference Number:

Contact Details:

gina_ho@persolkelly.com

Profession:

Engineering and Technical
Others

Company:

PERSOLKELLY Malaysia

Date Posted:

2/11/2023 8:51:00 PM

PersolKelly