Job Description

Job Mission:
As an Ambassador of the Maison, he/she is responsible for the welcoming of clients, manages waiting time and ensures that they are being taken care of in the most efficient manner.
He/she also assists the Sales Associates during a sale.
Key Responsibilities:
Client Welcoming & Waiting Time Management

• Ensures an exceptional client experience at the entrance of the client(s) in the boutique
• Seats client(s) when possible and offer drinks, reading, etc.
• Informs client(s) about the approximate waiting time and ensures that the first available Sales Associate is taking care of the client(s), etc.

Sales Assistance

• Brings and returns pieces for the Sales Associates
• Assists discreetly with various tasks during a sale
• Coordinates between Sales Associates and Stockist / Cashier / Voituriers
• Gift wrapping
• Orders taxis
• Accompanies the client(s) to the door upon departure
• Assists with After Sales duties (bringing pieces, etc.) without handling with payments

Daily Boutique Operations

• Respects all brand and boutique policies and procedures
• Participates to inventories and price labeling
• Participates to the set up and breakdowns at opening and closing of the boutique
• Participates to the implementation of Visual Merchandising guidelines
• Orders boutique facilities (bags, drinks, edition material, office facilities, etc.)
• Ensures that the boutique, windows, counters, etc. are in a perfect condition

Qualifications:

• Significant experience in hospitality or luxury environments
• Possess commercial acumen with good communication skills
• Service and client focused
• Ability to take initiatives, agile and a team player

Learn more about life at Cartier
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in
jewellery, watches and writing instruments. Cartier joined the Group in 1988.
Learn more about the Group Richemont

Skills Required