Job Description

Wangsa Bowl is a well-established and renowned entertainment center with a focus on sports, F&B, and fun. We are dedicated to providing an exceptional experience for our customers and promoting a positive and welcoming atmosphere. We are seeking a passionate and experienced General Manager to oversee and manage all aspects of our Sports and F&B division, ensuring the achievement of our set vision and mission.

Responsibilities Centre Manager:-

Oversee the overall management and daily operations of Wangsa Bowl Centers, including Bowling, Snooker, and Cafe, ensuring a smooth and standardized operation. Implement and coordinate the company's operational policies to enhance efficiency. Supervise and instruct Managers, Assistant Managers, Supervisors, and staff to ensure efficient performance in their respective functions. Prepare strategic planning for the center to achieve targets. Work closely with the Finance Department on operational matters, such as credit purchases, cash purchases, and petty cash and daily sales summary reports. Ensure cafe supervisors are running the cafe smoothly, and services, outlook, and cleanliness meet expected standards. Propose and plan for current and future business trends, including advertising, marketing, and promotions with necessary budgets. Execute and promote the center with well-timed promotional programs, tournaments, and events.

Advertising, Promotions, and Marketing:

Propose advertising, marketing, and promotional plans with budget allocations. Organize and coordinate special promotions, displays, and events with the Marketing & Promotion Department. Analyze, design, and evaluate strategic marketing plans for the bowling center and other leisure and sports divisions. Propose and organize advertising and promotional events, including tournaments, one-day events, and leagues. Implement an efficient loyalty program, including gifts, redemption, and vouchers.

Human Resource Functions:

Assist in on-the-job training for new staff and regular training for existing staff to enhance productivity and efficiency. Plan staff schedules to avoid manpower shortages and minimize overtime claims. Provide leadership and motivation to the team, setting long and short-term goals and annual plans. Manage staff welfare and accommodations (staff hostel). Forecast headcounts and efficiently manage manpower to optimize operations. Oversee staffing issues and liaise with the Human Resource Department. Monitor and evaluate employee performance, ensuring alignment with company vision and mission.

Public Relations:

Promote the center locally through liaisons with schools, government agencies, and the community. Stay updated on market trends in the bowling industry and competitors' activities. Prepare the center for companies' tournaments and establish liaisons with sponsors. Handle customer complaints and maintain professional interactions with customers.

Administrative Functions:

Ensure timely submission of Daily Sales Report, bank-in slips, invoices, petty cash, and other administrative documents. Maintain proper records of free game vouchers, lane faults, and lost games. Submit monthly attendance reports and overtime claims. Monitor administrative department compliance with reporting standards and accuracy.

Financial Management:

Develop and manage the annual budget, optimizing revenue streams, and implementing cost-effective measures. Monitor financial performance, analyze variances, and take proactive measures to ensure financial objectives are met.

Facility Maintenance:

Ensure the bowling center maintains a high standard of cleanliness and overall appearance. Oversee and coordinate repairs and maintenance work, liaising with technician team as necessary. Ensuring bowling machines are in good conditions and technician's monthly spending are in line with budgets.

Qualifications and Skills:

Bachelor's degree in Business Management, Hospitality, or related field (preferred but not mandatory). Excellent leadership and communication skills, with a track record of effectively managing teams. Strong problem-solving abilities and the ability to handle challenging situations with composure. A passion for delivering exceptional customer service and creating memorable experiences. Proficiency in budgeting, financial analysis, and business planning to ensure efficient financial management. Flexibility to work on weekends, evenings, and holidays as needed to accommodate the operational demands of the bowling center. Ability to use Microsoft excel, word and PowerPoint.

Working Time:-

Shift 1 : 9.30AM - 6.00PM

Shift 2 : 3.00PM - 11.30AM

Every week rotational Shift

Job Type: Full-time

Pay: RM4,000.00 - RM5,500.00 per month

Work Location: In person