Job Description

Job Summary:

The After-Sales Service Admin cum Warehouse Admin is responsible for supporting the daily operations of the after-sales service department and warehouse management. This role ensures smooth coordination between service engineers, customers, and the warehouse team, including job scheduling, documentation, spare parts management, and reporting.

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Key Responsibilities:

After-Sales Service Administration

Coordinate job scheduling for service engineers and technicians. Prepare service reports, job sheets, and customer feedback documentation. Assist in monitoring service progress and follow up with customers for job completion. Handle service-related documentation such as warranty claims, service agreements, and billing coordination. Maintain accurate records of service activities, customer history, and parts usage. Provide administrative support for training, meetings, and departmental reporting.
Warehouse Administration

Manage incoming and outgoing spare parts and tools according to company SOPs. Perform stock checks, cycle counts, and ensure inventory accuracy. Prepare and maintain warehouse documentation such as GRN (Goods Received Note), DO (Delivery Order), and stock transfer forms. Support parts issuance to service engineers and monitor stock levels to avoid shortages. Ensure warehouse cleanliness, safety, and compliance with audit requirements. Liaise with procurement and logistics teams for replenishment and shipment tracking.
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Requirements:

Diploma/Degree in Business Administration, Logistics, Supply Chain, or related field. At least 2 years of working experience in service administration, warehouse, or related fields (preferably in heavy equipment, automotive, or machinery industry). Strong organizational and multitasking skills with attention to detail. Proficiency in Microsoft Office (Excel, Word) and ERP/WMS systems. Good communication skills in English, Bahasa Malaysia, and Mandarin (advantage). Ability to work independently and as part of a team.
Job Types: Full-time, Permanent

Pay: RM1,453.33 - RM4,856.18 per month

Benefits:

Additional leave Cell phone reimbursement Free parking Health insurance
Work Location: In person