The Branch Manager/ Assistant is responsible for overseeing the daily operations of the supermarket to ensure smooth functioning, excellent customer service, and achievement of sales and profitability targets. This role involves managing staff, maintaining store standards, monitoring inventory, and implementing operational strategies to enhance overall branch performance.
Key Responsibilities1. Store Operations & Management
Ensure the supermarket operates efficiently and in compliance with company policies and procedures.
Oversee daily store activities including opening, closing, cash handling, and customer flow management.
Maintain cleanliness, safety, and merchandising standards across all departments.
Monitor equipment, facilities, and ensure timely maintenance or repairs.
2. Sales & Profitability
Drive sales performance to meet or exceed monthly and annual targets.
Analyze sales data, market trends, and customer feedback to identify growth opportunities.
Implement promotional activities and ensure proper execution of marketing campaigns.
Manage expenses to maximize profitability while maintaining operational effectiveness.
3. Inventory & Stock Control
Oversee inventory levels to prevent overstocking or stockouts.
Ensure accurate stock receiving, storage, rotation, and shrinkage control.
Conduct periodic stock counts and investigate discrepancies.
Work with suppliers for timely delivery and optimal product mix.
4. Staff Management
Lead, train, motivate, and supervise store staff across all departments.
Prepare work schedules, manage attendance, and ensure adequate manpower coverage.
Conduct performance evaluations and provide coaching or disciplinary actions when needed.
Foster a positive, productive, and customer-focused work environment.
5. Customer Service
Ensure customers receive excellent service and prompt assistance.
Handle escalated customer issues and resolve complaints professionally.
Implement customer service standards and train staff accordingly.
6. Compliance & Reporting
Ensure adherence to health, safety, hygiene, and regulatory guidelines.
Prepare and submit daily/weekly/monthly reports on sales, operations, inventory, and staffing.
Implement and enforce loss prevention strategies.
Requirements
Diploma/Degree in Business, Retail Management, or related field (preferred).
Minimum 3-5 years of supervisory or managerial experience in supermarket or retail industry.
Strong leadership, communication, and people-management skills.
Good analytical thinking, problem-solving abilities, and attention to detail.
Ability to work under pressure and manage a fast-paced retail environment.
Willing to work on weekends, public holidays, and shifts as required.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
Opportunities for promotion
Professional development
Application Question(s):
How much is your expected salary?
When can you join us?
Where are you staying currently?
Work Location: In person
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