Job Description

Job Responsibilities Core Responsibilities Branch Management

• Develops and implements strategies to ensure that liabilities and asset growth are as per the Branch business targets.
• Monitors and evaluates branch performance and ensures continuous support to staff to achieve branch targets and objectives.
• Develops a service-oriented and performance driven culture by ensuring that all service quality targets are met by the branch.
• Identifies and manages potential risk areas by establishing appropriate controls and enduring compliance with laid down procedure manuals.
• Provide insight and information of the market environment to Hub Branch Managers that will enhance MBSB\xe2\x80\x99s product suite.
• Ensures professional development of national talent among branch staff.
• Ensures adherence to the operating expense budgets for the Branch and the submission of periodic reports to the management.
• Ensures customer service is maintained as per the bank\xe2\x80\x99s Customer Service Standards.
• Ensures Turn-Around-Time (TAT) for all transactions is in alignment to the defined service quality standards.
• Resolve administrative issues in the Branch and ensure provision of necessary infrastructural resources for effective functioning of the Branch.
• Facilitates external auditors to conduct branch audit and ensures minimized occurrences of audit discrepancies.

• Supervises and provides inputs in the preparation of timely and accurate reports to meet MBSB\xe2\x80\x99s organizational and departmental requirements, policies, and standards.

• Defines goals and key performance indicators for each member of the team and ensures effective implementation of the MBSB performance management process.
• Develops talent within the team by providing guidance and coaching to achieve the defined goals.

• Implements departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
• Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices while taking into account \xe2\x80\x98international leading practice\xe2\x80\x99, improvement of business processes, cost reduction, and productivity improvement.