Job Description

Our Client is one of top largest insurer in the world and they are expanding their business to East Malaysia. We are hiring an experienced Branch Manager to help them keep growing. If you\'re excited to be part of a winning team, this is an excellent place to grow your career.

As a Branch Manager for General Insurance based in Sabah, you will be responsible for overseeing the day-to-day operations of the branch, driving business growth, and ensuring the delivery of exceptional customer service. This role requires a strategic thinker with strong leadership skills, a deep understanding of the insurance industry, and the ability to effectively manage a team.

Key Responsibilities:

• Develop and execute branch-specific business strategies aligned with the overall goals of the insurance company.

• Provide strategic direction to the team, ensuring alignment with corporate objectives.

• Identify and pursue new business opportunities to expand the branch\'s market share.

• Establish and maintain relationships with key clients, brokers, and partners.

• Analyze market trends and competitors to recommend and implement effective business strategies.

• Lead and motivate a team of insurance professionals, fostering a collaborative and high-performance work environment.

• Provide coaching, training, and support to team members to enhance their skills and knowledge.

• Oversee the day-to-day operations of the branch, ensuring compliance with company policies and industry regulations.

• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.

• Ensure the delivery of excellent customer service by the branch team.

• Handle escalated customer inquiries or complaints, resolving issues promptly and effectively.

• Manage the branch budget and expenses effectively.

• Monitor financial performance against targets and take corrective actions as needed.

• Implement and enforce risk management policies and procedures to mitigate potential losses.

• Stay informed about industry changes and regulatory updates, ensuring compliance.

• Bachelor\'s degree in business, finance, insurance, or a related field.

• Proven experience in the insurance industry, with a focus on general insurance.

• Previous experience in a leadership or managerial role.

• Strong understanding of insurance products, underwriting processes, and claims management.

• Excellent communication, interpersonal, and negotiation skills.

• Ability to analyze data, make informed decisions, and drive results.

• Familiarity with the regulatory environment governing the insurance industry in Malaysia.

Agensi Pekerjaan TalentWork Sdn Bhd