Job Description

Roles and Responsibility
Job Summary

• Branch Manager is responsible for overseeing and coordinating all operations of a branch. Their duties include building rapport with customers and the community, creating and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets of the branch.
• Manage the branch to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation where risks are well controlled. Ensure that robust sales process, stringent service standards in compliance with local regulatory requirements are met by the team.
• Build up collaboration within the branch with different job families covers Priority Banking, Affluent Acquisition, Mortgage team and Business Banking Teams
• Manage branch ecosystem in a well-balance and health & safety work place for all staffs

Key Measurement of the followings: -

• Green Book
• Branch Daily Sales report
• BM Quarterly JO measurement report
• Branch Operation & Service League Table
• Branch CSS
• Financial and Non-Financial losses
• All Branch Audits
• FLC & Complaint
• Digital Migration

Strategy

• Business acquisitions, through typical activities like:-
• Generation of new business via sales promotions, out-marketing calls, presentations / seminars and in-branch contacts.
• Setting, facilitation of execution and monitoring sales plans for Acquisitions team, PB relationship teams, Mortgage teams and / or other sales staff who designated at the branch
• Coaching of all sales staff to increase sales productivity and cross-selling.
• Collaborate of prospective business to other SCB functional units such as Business Banking & Mortgage
• Enhancement of the Bank\xe2\x80\x99s image via community activities.

Management of Branch staff

• Build Branch team, staff morale and engagement as measured by MY VOICE.
• Proactive mentoring and management of all branch staff. Undertake union interface if necessary.
• Observing, coaching/training and counselling staff towards expected behaviours.
• Identification of training/development needs and ensuring these are met

Business

• A branch manager is an employee who oversees the operations of a branch.
• The branch manager\'s responsibilities include managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location\'s revenues.
• Branch managers oversee the performance of other employees who work in their branches

Processes

• To liaise with Stakeholders for any exceptional, legal, compliance and operational cases to ensure both sales, operational and service activities at branch are managed well.

Management of Service Delivery:-

• Set and monitor branch service standards (including premises).
• Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
• Getting ad hoc customer feedback.

Operations and Support:-

• Control and periodic checks of operational risks and workflows.
• Facilitating and implementing work process improvements.
• Recommendations of credit applications.
• Relieve BOSM as and when required.

People & Talent

• Good leadership skills
• Strong communication skills
• Strong negotiation skills
• Ability to multitask
• Good judgement to make decisions in all aspect
• Team player and able to work under pressure
• Strong knowledge on Internal and regulatory process

Risk Management

• Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
• Participate in and/or support the Bank\'s effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

Governance

• Responsibilities as a Responsible Person (RP)
• To report Unit\'s OR issues and losses to BORM & CEPG (Branch Operation) in a timely manner.
• To assist BORM in developing and updating of procedures, controls and monitoring plans for Operational Risk Management
• Act as OR coordinator for the section
• To adhere to the agreed CST plans and approach
• To identify and report all exceptions on non compliance with standard controls
• To identify and report all weaknesses inherent in the standard controls
• To maintain proper record keeping on all CST related activities
• To maintain independence in the conduct of CST, i.e. not selecting and reviewing sample of self-performed transactions

Branch Continuity Plan

• To maintain a robust Business Continuity Plan (BCP) that is dynamic and compatible with the business.
• To conduct BCP test as per test schedule and forward to county BCP coordinator on test results.
• To formulate recovery strategies for the branch when called upon.
• Continuously raise awareness on BCP to all staff within the branch.

Security Control

• Directly responsible for the proper control of keys, combination settings and password that protect cash and valuable documents.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Across all department in banks

Other Responsibilities
Health & Safety

• Responsible for the health and safety aspects within the Branch.
• To ensure the work environment is safe and free from risk relating to Health & Safety
• To ensure that any H & S issues raised by staff are addressed and escalated on a timely manner.
• Supports in the implementation of the Group H &S initiatives.
• Promotes H& S awareness amongst employees.
• Identify & ensure Fire wardens and First aiders are trained appropriately.
• Ensure compliance to local legislations and group requirements.

Our Ideal Candidate

• Honours degree (CGPA 3.0 or better) and / or relevant professional qualifications.
• Possess all relevant investment & insurance certifications and licensing.
• More than 5 years\xe2\x80\x99 experience in banking with demonstrable knowledge of banking practices and financial products.
• Favourable track record in managing sales and / or operations or demonstrated ability to achieve strong sales performance.
• Ability to coach, inspire and mobilise Branch team members of various levels to deliver exceptional performance.
• Demonstrated ability to establish a service culture.
• Interpersonal and complaint handling skills
• Bank\'s product knowledge
• Understanding of policies and procedures
• ABM rules / Bank Negara FEA regulations

Role Specific Technical Competencies

• Microsoft
• FIMM License
• Bancassurance License
• IPPC License

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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