Job Description

Job Summary

Responsible for the overall management and performance of a retail store. Your primary focus will be on driving sales, achieving KPIs set by company, delivering excellence customer service and uphold the company image. You will lead and motivate a team of retail staffs, oversee day-to-day operations, and ensure the store operates efficiently and effectively.

Responsibilities

1.

Operational Excellence:

Manage all aspects of store operations, including inventory management, merchandising, and store maintenance.

Implement and enforce company policies and procedures to ensure compliance with regulatory requirements and company SOP.

Monitor and control expenses to ensure that the store operates within budgetary guidelines.

2.

Retail Branch Management:

Lead and motivate the team in achieving KPIs set by the company.

Monitor and control expenses of the store with advice and under supervision of the District Manager.

Maintain and uphold the store in great standards to portrait excellence shopping environment to all customers.

Manage and monitor day to day operations, ensure compliance to the company SOP.

3.

Customer Service Excellence:

Ensure that customers receive exceptional service at all times by maintaining high standards of service delivery and resolving customer issues promptly.

Assist in handling customer inquiries, complaints, and escalate to superior whenever needed in a professional and courteous manner.

Lead the team in membership recruitment and constantly report to superior on member concerns for betterment of Manjaku membership benefits.

4.

Staff Management:

Assist in recruiting, training, and developing team members to ensure they have the necessary skills and knowledge to perform their roles effectively.

Provide ongoing coaching and motivate staff to encourage professional growth and enhance performance.

Responsible for store schedule, manage and approve teams' leave.

5.

Inventory Management:

Manage inventory of the store including receiving, ordering and monitoring replenishment of merchandises to meet customers' demand and minimize shrinkage of stocks.

Conduct regular stock audits to maintain accurate inventory records and identify any discrepancies

.

Schedule and monitor store team in performing regular and systematic stock check to ensure stocks freshness and quality.

Requirements

Preferably with secondary education with experience in managing retail outlets. Excellence communication and interpersonal skill. Strong leadership skill with the ability to motivate and develop team members. Proficient in using point-of-sale (POS) systems and computer literate. Knowledge of retail operations, including sales techniques, inventory management and people management. Flexibility to work in shifts and during public holidays. Possess own transport.
Job Types: Full-time, Permanent

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion
Experience:

Retail sales: 1 year (Required)
Work Location: In person