Job Description

Branch Manager

Description

Branch Manager, Miri

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today\xe2\x80\x99s most innovative thinkers to solve the world\xe2\x80\x99s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That\xe2\x80\x99s what #LifeAtCummins is all about.

We are looking for a talented Branch Manager to join our team in Miri, Malaysia and this will be Onsite role.

In this role, you will make an impact in the following ways:

• Manages the day-to-day operations at a defined location, responsible for all functions and financial metrics in a specific branch with multiple lines of business.
• Responsible for all functions and financial metrics for the branch.
• Provides input into the Annual Operating Plan; manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
• Provides input into annual marketing and sales plan; develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
• Develops an understanding of Cummins\xe2\x80\x99 business in the region, globally, and across all business units.
• Manages customer satisfaction for the Branch as measured by Net Promoter Score and Lens of the Customer programs; develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
• Manages customer service through Branch operations; implements and enforces use of defined service processes.
• Manages warranty submission and rejection for the branch; develops an understanding of repetitive warranty issues and provides feedback to the organization to ensure product and service improvement; monitors Repair Event Cycle Time and manages process improvements within the branch.
• Manages compliance with health, safety, and environmental standards and compliance; actively participates in health, safety, and environment audits.
• Ensures that employees understand Cummins\xe2\x80\x99 culture of corporate responsibility.
• Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
• Manages, develops, and motivates employees; completes, agrees to and monitors work plans and Individual Development Plans for direct reports.

Qualifications

To be successful in this role you will need the following:

• Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Decision quality - Making good and timely decisions that keep the organization moving forward.
• Develops talent - Developing people to meet both their career goals and the organization\xe2\x80\x99s goals.
• Directs work - Providing direction, delegating, and removing obstacles to get work done.
• Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Drives results - Consistently achieving results, even under tough circumstances.
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Influence the Health, Safety and Environmental Culture - Champions positive health and safety behaviours by influencing leaders and employees to create the right environment.
• Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyses service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.

Preferred Qualifications:

• College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
• Six Sigma Green Belt certification required.
• Significant relevant experience required, including managerial and budgetary experience.
• Collaborates with other branch managers to ensure customers are supported seamlessly across all MY locations.
• Well versed in communication and collaboration

Compensation and Benefits

• Salary rate commensurate with experience. Variable Compensation (bonus). Annual Salary Review. Life Insurance. Medical, Dental / Hospitalization Insurance.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Job GENERAL MANAGEMENT

Primary Location Malaysia-Sarawak-Miri-Malaysia, Miri, Branch - Jalan Primula 1B

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Oct 3, 2023, 1:05:07 AM

Unposting Date Ongoing

Organization Distribution Business

Role Category Onsite

Relocation Package Ineligible

Req ID: 2300095E

Cummins