Job Description

1. Branch Setup & Administration

-Oversee the setup of the new branch, including infrastructure, staffing, systems, and SOP implementation.

-Ensure a seamless transition from planning to full operations.

-Coordinate and execute branch launching activities and ensure readiness on Day One.

2. Sales & Business Growth

-Lead and drive overall branch sales performance across key products and services.

- Develop and implement sales strategies to achieve monthly and annual targets.

- Monitor sales performance, identify gaps and implement corrective action.

- Collaborate with HQ to roll out new products, promotions and business initiatives.

3. Operations Management

- Manage daily operations across all functions (sales, admin, finance, HR, customer service).

- Ensure operational processes are efficient, documented, and aligned with HQ policies.

- Manage branch budget, control costs and optimize use of resources.

4. Compliance & Risk Management

- Ensure full compliance with internal controls, SOPs, branch manual and statutory regulations.

-Act as liaison for internal and external audits, inspections and compliance checks.

-Serve as Branch Business Continuity Management (BSM) Coordinator and OSHA Coordinator, ensuring continuity planning and safety practices are in place.

-Foster a proactive risk awareness culture through regular coaching and reminders.

5. Customer Experience Management

- Uphold high standards of customer service delivery in line with SLAs.

- Ensure efficient complaint resolution and prompt response to feedback.

- Monitor and improve customer satisfaction metrics.

6. Business & Performance Management

-Track and monitor KPIs set by HQ, ensuring timely and accurate reporting.

-Analyse trends and performance data to support continuous improvement.

- Provide regular updates to HQ on sales, operations, risk and cost management.

7. Agency & Stakeholder Relations

- Establish and maintain strong working relationships with local agencies, regulators and key stakeholders.

- Represent the company at local business events, meetings and engagements.

8. People Management & Development

- Recruit, train, supervise and motivate a high-performing team.

- Set individual performance targets and ensure timely performance reviews.

- Promote a safe, inclusive and results-driven culture at the branch.

Job Requirement

- Possess a minimum qualification of a Diploma or Bachelor's Degree in Business Administration, Management, or a related field

- At least 5 years in a managerial role, preferably in branch operations, sales or general management.

- Proven experience in

sales, marketing, project coordination

and

event management

.

- Strong understanding of

regulatory and compliance requirements

relevant to the state or region.

- Excellent

leadership, communication

and

stakeholder engagement

skills, with the ability to lead cross-functional teams.

- A

self-starter

who is proactive, resourceful and capable of working independently with sound decision-making ability.

Job Type: Full-time

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

Maternity leave Parental leave Professional development
Work Location: In person