Job Description

JOB PURPOSE Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize results and achieve peak performance levels. ACCOUNTABILITIES Financial Drive and achieve overall Branch Sales Targets such as deposits, Investments, Loans - ASBF, SMART MONEY & Education loan, Bancassurance Banca Takaful product, Credit Card & Business referrals. Prevention of Fraud and Losses (internal and external). Effectively control the cost as per budget. Process Ensure that every staff discharge duties in accordance with Branch Manual, BNM Guidelines, and Other Regulatory / Statutory Requirement, Internal control process & procedures. Ensure satisfactory audit rating. Ensure audit findings are resolved within the specified time frame. Monitor submission of reports within the specified time. Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise. Act as Business Compliance Officer (BUCO) Representative. Act as CLO (Complaint Liaison Officer). Act as Branch OSHA coordinator. Ensure compliance with regulatory and non-regulatory requirements by conducting coaching. Customer Ensure efficient customer service level in accordance with SLA. Ensure timely reply to customer and CCQ. Ensure to resolve any complaints within SLA. Ensure accuracy in service delivery. People Resource management, annual leave, attendance, Branch meeting. Provide training/briefing on products and identify training needs. Recruitment of staff. Staff development and coaching. Ensure knowledge and understanding of respective KPIs and JD among all staff. Performance and productivity tracking at all levels including performing staff appraisals. Other Responsibilities To manage and undertake ad-hoc assignments. Alternate key holder to Vault & Self Service Terminal. To organize or participate in CSR activities within the branch community. To ensure cleanliness, safety, and security of the bank\'s premises and SSL area. To perform relief duties as and when required or in the absence of ABM. Learning & Growth To involve and contribute to any special project organized by Head Office. Attend training on compliance, regulatory, product knowledge, customer services, and other personal development and growth. To incorporate AFFINBANK\'s DNA to all staff in the branch and uphold teamwork spirit. To identify any potential staff for succession planning REQUIREMENTS Bachelor\'s Degree in Economics / Finance / Accountancy / Banking / Business Studies / Administration / Management / Marketing / Commerce or equivalent. Strong people management and leadership skills. Possess the ability to guide and train a team of staff to achieve sales targets and service standards. Committed, highly motivated, dynamic, resourceful, and result-oriented. Branch Location: Midvalley, Bandar Saujana Putra, Damansara Heights, Ayer Hitam (Penang), Johor Bahru

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