Job Description

Job Summary

The Branch Manager is responsible for overseeing the daily operations of the branch, ensuring high service quality, achieving branch performance targets, and managing staff effectively. This role also covers HR administrative tasks, customer service leadership, inventory management, and coordination with government agencies and vendors.

Key Responsibilities1. Human Resources & Administration

Handle HR matters including payroll preparation, attendance monitoring, and recruitment activities. Prepare monthly attendance and overtime for payroll approval. Manage staff duty rosters, leave scheduling, and public holiday replacements. Ensure compliance with labour laws and company policies. Manage government-related matters such as

JTK, PERKESO, KWSP, Immigration

, and other regulatory requirements.

2. Branch Operations Management

Oversee smooth daily operations and production activities. Ensure the branch meets operational targets, KPIs, and quality standards. Monitor appointment scheduling and ensure efficient workflow. Maintain a clean, organized, and conducive branch environment. Coordinate with vendors and manage maintenance issues.

3. Customer Service & Client Relations

Lead and guide the customer service team to ensure excellent service delivery. Monitor service quality, handle customer feedback, special requests, and complaints professionally. Provide accurate product knowledge to clients. Stay updated on latest pricing, promotions, and product offerings.

4. Financial & Inventory Management

Monitor and ensure timely payment collection. Manage inventory levels and coordinate with purchasing when stock is low. Track weekly and monthly operational reports for management review.

5. Business Growth & Coordination

Support marketing initiatives and contribute to business growth strategies. Work closely with the Operations Manager on operational updates and branch improvements. Perform any other ad hoc duties as assigned by management.

JOB REQUIREMENTSEducation & Experience

Diploma/Degree in Business Administration, Management, Operations, or related field. Minimum

3-5 years of experience

in operations, customer service, or supervisory roles. Experience in HR administration and government compliance is an added advantage. Previous experience managing a team or branch is preferred.

Skills & Competencies

Strong leadership and people management skills. Good understanding of HR processes and Malaysian labour regulations. Excellent communication and customer service skills. Ability to multitask and manage time effectively. Strong problem-solving and decision-making abilities. Comfortable working in a fast-paced environment. Proficient in Microsoft Office (Excel, Word) and basic reporting tools.

Other Requirements

High level of responsibility, integrity, and professionalism. Ability to work independently with minimal supervision. Willingness to work on weekends or extended hours when necessary. Strong attention to detail and organizational skills.
Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM5,500.00 per month

Work Location: In person