Job Description

MohonKelayakanPosition: Branch ManagerCompany: Exclusive Factory Mobile SDN BHDLocation: Factory Mobile Shah Alam - Your Gadget Solution, VG-42, Jalan Plumbum V 7/V, Seksyen 7, 40000 Shah Alam, SelangorWorking Hour: 6 days/week

• 10.00AM - 6.30PM
• 1.30PM - 10.00PM

Nationality: Malaysian.Education: Minimum Diploma, Bachelor\'s degree or related field preferred.Experience:

• Previous experience in a managerial role in the smartphone service industry or related field is preferred.
• Strong leadership, communication, and interpersonal skills.
• Familiarity with smartphone repair processes, technical specifications, and customer service principles.
• Ability to multitask, prioritize tasks, and work effectively under pressure.
• Knowledge of regulatory requirements and industry standards relevant to smartphone services.

TanggungjawabDESIGNING:

• Designing ways to address employee issues and sales targets.
• Planning marketing strategies.

MANAGING:

• Managing advertising work on social media platforms-free.
• Generating sales to meet the monthly sales targets given.

MENTORING:

• Providing training to employees based on objectives.
• Assisting employees in improving productivity.
• Offering advice and motivation to employees.
• Maintaining ethics and displaying a positive attitude during working hours, in line with company requirements.
• Resolving issues among operational staff.
• Assisting employees in achieving sales targets.

CONTROLLING:

• Enforcing discipline including punctuality at the branch.
• Ensuring stock is delivered.
• Ensuring the workspace is always tidy before commencing operations and before leaving work, and customer belongings should be stored safely.
• Ensuring the cleanliness of the shop floor, counters, prayer rooms, toilets, storerooms, and the area outside the shop, free from litter, dust, and odor.
• Checking that shop equipment is functioning properly.
• Planning employee schedules (timetable).
• Monitoring employee attendance under supervision.
• Ensuring stock is displayed neatly and orderly.
• Listing stocks for ready stock if necessary (phones, spare parts, & accessories).
• Auditing phone, spare parts, & accessories stock.
• Checking the response level of sales platforms (Facebook page, WhatsApp Business, marketplace, Instagram, Shopee, & Mudah).
• Ensuring sales cash matches the repair system and POS system.
• Checking phone displays (demos) and ensuring alarms are functional.

Manfaat

• Opportunities for promotion
• Commission
• EPF / SOCSO / PCB

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