Job Description

Job descriptionBranch Manager(Japanese Speaker) 6000~7500 (RM) Job ID 22989
Position Title Branch Manager(Japanese Speaker)
Industry Transportation/Logistics
The Branch Manager for a Freight Forwarding branch office is responsible for overseeing and managing all operational and administrative aspects of the branch.
This position requires strong leadership skills, excellent knowledge of freight forwarding operations, and the ability to effectively manage a team.
The Branch Manager plays a critical role in driving business growth, ensuring customer satisfaction, and maintaining efficient operations within the branch.\xe3\x80\x90Leadership and Team Management\xe3\x80\x91
\xe3\x83\xbbProvide strong leadership and guidance to team members, including recruitment, training, coaching, and performance management.
\xe3\x83\xbbFoster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
\xe3\x83\xbbDelegate responsibilities effectively, ensuring efficient resource allocation and workload distribution.
\xe3\x80\x90Operations Management\xe3\x80\x91
\xe3\x83\xbbSupport in setting up the branch resources, systems and processes.
\xe3\x83\xbbOversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, warehousing and transportation.
\xe3\x83\xbbEnsure compliance with relevant regulations, industry standards, and company policies and procedures.
\xe3\x83\xbbMonitor and analyze operational performance metrics, implementing improvements to enhance efficiency and productivity.
\xe3\x80\x90Sales\xe3\x80\x91
\xe3\x83\xbbDevelop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization.
\xe3\x83\xbbIdentify new business opportunities, build relationships with clients and partners, and expand the customer base.
\xe3\x83\xbbCollaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue.
\xe3\x80\x90Customer Service\xe3\x80\x91
\xe3\x83\xbbMaintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.
\xe3\x83\xbbAddress customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships.
\xe3\x83\xbbConduct regular customer meetings to understand their evolving needs and provide appropriate solutions.
\xe3\x80\x90Financial Management\xe3\x80\x91
\xe3\x83\xbbDevelop and manage the branch\'s annual budget, closely monitoring expenses and revenue to ensure financial targets are met.
\xe3\x83\xbbReview and analyze financial reports, identifying areas for improvement and implementing cost-saving measures where possible.
\xe3\x83\xbbCollaborate with the finance department to ensure accurate and timely billing, invoicing, and financial reconciliation.
Salary 6000~7500 (RM)
Location Johor
Requirements \xe2\x9c\x93Bachelor\'s degree in business administration, Logistics, Supply Chain Management, or a related field.
Relevant professional certifications are a plus.
\xe2\x9c\x93Proven track record and recent experience (7+ years) in freight forwarding, logistics, or a similar industry, with a solid understanding of import/export procedures, customs regulations, and transportation logistics is a must.
\xe2\x9c\x93At least 3-5 years of experience in managing a branch office.
\xe2\x9c\x93Speak and written in Japanese
\xe2\x9c\x93WMS \'Warehouse Management System" knowledge

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